Zendesk Systems Architect AI-Powered
Listed on 2026-10-30
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IT/Tech
Figma is hiring a remote-friendly role within COS to own and evolve Zendesk-based systems and Decagon integration. You will lead ticket routing, classification, and automation strategies while coordinating with Engineering, IT, Security, and Analytics to scale support.
The role emphasizes hands-on administration of Zendesk and related tools, driving improvements, and documenting changes to support a fast-growing customer operations function.
We are currently recruiting a Zendesk Systems Architect for AI-Powered Support for our team in New York, NY, United States.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in New York, NY, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 105..
We aim to respond to suitable candidates as soon as possible.
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