Software Solutions Specialist

North America LBM | Remote - with travel

Are you an experienced Lumber & Building Materials (LBM) professional looking for an opportunity to influence how businesses modernise and grow?

We're seeking a Software Solutions Specialist to bring deep industry expertise into customer implementation projects, helping LBM businesses improve operations, adopt best practices, and achieve long-term success.

This is not a traditional implementation role. It's an opportunity for someone with extensive LBM knowledge to act as a trusted advisor, guiding customers through operational decisions, reducing implementation risk, and helping shape the future of industry-leading ERP solutions.

• Lead and support customer discovery, design, and implementation workshops.
• Advise customers on LBM best practices across purchasing, inventory, pricing, contractor sales, dispatch, estimating, rebates, EDI, and multi-branch operations.
• Challenge inefficient legacy processes and recommend scalable ways of working.
• Act as a bridge between customers, project teams, product teams, and developers.
• Identify product enhancements and provide practical feedback from real-world implementations.
• Create reusable templates, workflows, and implementation guidance.
• Build trusted relationships with executives, operational leaders, and key stakeholders.

• 10+ years' experience within the North American LBM industry.
• Experience working with dealers, distributors, buying groups, software vendors, or ERP implementation environments.
• Strong understanding of LBM operations and business processes.
• Experience with ERP platforms such as Epicor, Bis Track, Spruce, DMSi, Agility, or similar solutions.
• Ability to lead customer conversations with credibility and confidence.
• Strong stakeholder management and communication skills.
• A practical, solutions-focused approach with a passion for delivering customer outcomes.

• Influence the future direction of ERP technology within the LBM sector.
• Work closely with customers to solve real operational challenges.
• Play a strategic role across project delivery, customer success, and product development.
• Join a growing business with ambitious expansion plans across North America.
• Enjoy flexible working and excellent opportunities for professional growth.
• Competitive compensation package
• Medical, dental, and vision coverage
• Short and long-term disability insurance