Process Manager - iStore​/Myclopay

Open the Door to Your Future with Clopay Corporation & Cornell Cookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state‑of‑the‑art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American‑owned company and a wholly‑owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America's Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Process Manager- iStore/My Clopay

The Process Manager, iStore / MyClopay is responsible for leading the daily execution, management, enhancement, and operational oversight of Clopay’s primary B2B digital commerce and dealer portal platforms, iStore and MyClopay. Reporting directly to the SVP, CX, this role serves as the dedicated product owner and subject matter expert for iStore and MyClopay, driving user adoption, managing feature roadmaps, facilitating user acceptance testing (UAT), and ensuring seamless integration with underlying enterprise data assets and backend systems (Oracle ERP, pricing engines, CRM, etc.).

The incumbent collaborates closely with dealers, sales, eTools team, PDM team, IT, customer service, and product management to optimize portal functionality, streamline ordering, order inquiry, invoice processing, and account management workflows, and deliver an exceptional user experience

• Partner with the eTools team and stakeholders to translate the broader digital strategy into actionable development roadmaps and user stories specifically for the iStore and MyClopay platforms.
• Serve as the primary business liaison to IT and external development vendors, participating in agile sprint planning, backlog grooming, and stage‑gate project management processes.
• Define requirements for new features, order entry automations, order status tracking, account management self‑service capabilities, and pricing/validation logic within iStore and MyClopay.
• Oversee comprehensive User Acceptance Testing (UAT), authoring test scripts, coordinating user testing groups, and validating release readiness prior to deployment.

• Serve as the primary operational point of contact and champion for internal teams and external dealers utilizing iStore and MyClopay.
• Gather continuous qualitative and quantitative feedback from dealers, customer care, and field sales teams to identify pain points, functional gaps, and enhancement opportunities.
• Design, build, and deliver robust training programs, documentation, quick‑reference guides, and video tutorials to drive dealer onboarding, order accuracy, and ongoing proficiency.

• Partner with PDM, IT, and business owners to ensure accurate synchronization of Customer Master data, product catalogs, pricing rules, order status feeds, and inventory availability within iStore and MyClopay.
• Define, monitor, and report on key performance…