BDC Representative

Responsibilities

• Handling Inbound and Outbound Calls: Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials.
• Scheduling Appointments: Confirming service appointments, rescheduling no-shows, and coordinating with the service department.
• Managing Customer Inquiries: Providing information about services, addressing customer concerns, and ensuring customer satisfaction.
• Following Up with Customers: Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns.
• Maintaining Customer Records: Updating customer information, logging details of interactions, and maintaining accurate records.
• Promoting Service Offers: Informing customers about current promotions, service packages, and other relevant offers.

• Excellent Communication
  
  Skills:
  
  Strong verbal and written communication skills are essential for interacting with customers and service team members.
• Customer‑Focused Attitude: A positive and helpful attitude towards customers is crucial for providing excellent service.
• Organizational
  
  Skills:
  
  The ability to manage multiple tasks, prioritize work, and maintain accurate records is important.
• Problem‑Solving
  
  Skills:
  
  Being able to address customer concerns and find solutions to their needs is a key aspect of the role.
• Knowledge of Automotive Services: Familiarity with automotive services, parts, and procedures is beneficial.

In essence, a Service BDC Representative is a customer service professional who plays a vital role in the smooth operation of a dealership's service department by managing customer interactions and ensuring a positive service experience.