Service Training Instructor

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Summary:

This position is responsible for training Hobart Service employees on job specific skills and tasks as needed. Developing and revising training programs and helping in the creation of both synchronous and asynchronous training. Interacting with Service Organization Managers / branch employees, and other internal departments to develop and deliver training. Up to 20% travel required (Domestic).

• Within assigned areas of responsibility, conduct and develop training programs for service employees in various roles (i.e., Parts, Dispatch, Customer Service, etc.) for Hobart Service personnel, evaluate performance of training participants, and provide appropriate feedback and recommendations to local management for follow-up to enhance service effectiveness and skills development.
• Interface with Hobart Learning Management System (LMS) to load training created and assist with scheduling of students for courses.

• Instruct Hobart service employees in the required skills and tasks for their specific job through lecture, audio-visual, online self-paced modules, hands-on student involvement and other delivery methods.
• Provide necessary knowledge, structure, and support to maintain an effective learning environment.
• Evaluate performance of students using established processes and provide appropriate feedback and recommendations to local management for follow-up to enhance service effectiveness and skills development.
• Consult with key stakeholders and subject matter experts to identify job tasks and knowledge/performance gaps.
• Use critical thinking and problem-solving skills; skills in extracting and assimilating information to create a logical framework, applying principles of behavioral sciences; systematically searching for related information to create training programs.
• Design, develop, and create interactive and engaging instructional materials with assessments and simulations using a variety of tools and applications including audio, video, animation, narrated presentations, podcasts, webcasts, and virtual learning environments.
• Create and revise training courses, including multi-modality based and online course development.
• Provide input and assist in development and ongoing evaluation of designated training curricula and programs.
• Review and provide technical assistance in the development/delivery of training programs, work with team to use and maintain the Hobart LMS.
• Perform other duties within Service Training or as a member of internal teams as assigned.

• This position has no direct supervisory responsibilities.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Graduate or GED required
• 1 - 3 years servicing food equipment or related products
• One or more years of technical training for Commercial Food Equipment or related technical products
• Computer skills:
  Microsoft Office
• Strong verbal communication skills

• Associates Degree in electronics/mechanical, training, or other related fields
• Formal training or education in project management
• 1 or more years of instructional design and development on new or revised training courses
• Multi-media production and other technology-based training certifications

• Three Phase electrical power circuits
• Schematic diagram reading

The physical demands and work environment…