Credit Analyst

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Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Hobart Service is seeking a Credit Analyst. This position will support the organization regarding Accounts Receivable to ensure timely payments are being received from customers to keep the percent over 60 and DSO at a minimum. This person must be able to correspond with customers in a clear, understandable, time‑efficient speech along with good written communication skills. Must have the ability to make 30-50 calls daily, manage a high level of confidentiality, and provide strong problem‑solving and analytical skills.

• Effectively communicate complex information in a clear and concise manner.
• Handle routine collections on accounts, utilizing phone, email, letters and monitoring payment plans.
• Process incoming credit card payments and update accounts accordingly.
• Assist customers with payment inquiries and provide information on account statuses.
• Identify overdue accounts and prepare them for escalation.
• Prepare basic reports on collections activities and status.
• Meet established targets and KPIs.
• Review credit worthiness of customers and assign credit limit within assigned approval limit.
• Manage conflict in a professional manner.
• Maintain a high level of professionalism and respect in all correspondence and negotiations.

• 1-2 years in collections or related field.
• Possess excellent verbal and written communication skills.
• Proficient in basic collections activities, sending reminder emails, and logging interactions.
• Works under close supervision and follows predefined guidelines.
• Proficient in Microsoft applications such as Excel, Word, and Outlook.

• Associate Degree in Accounting, Finance, or Business.
• Active member of National Association of Credit Management.
• Completion of formal credit program.
• Knowledge of food industry and food industry operations.
• Comprehensive analysis of financial information and assessing the risk of offering credit to customers in accordance with established corporate policy and optimizing corporate profitability.
• Maintain existing credit accounts on an ongoing basis.
• File proofs of claim in bankruptcy conditions and negotiate “Preference” payment conditions.

Physical Demands. While performing the duties of this job, the employee is:

• Regularly required to sit at a desk for most of their hours worked including stand; use hands to handle and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, bend, or push/pull.
• The employee may lift and/or move up to 10-25 pounds without assistance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Typical office environment.
• The noise level is moderate.

• Normal Business hours: 8am – 5pm M‑F.
• Overtime may be expected if needed.
• Flexibility with schedule to meet critical deadlines if needed.

• Competitive pay.
• Great insurance options with low premiums.
• Paid vacation and holidays.
• 401K with company match.
• Extensive on‑the‑job, online, and classroom training.
• Safety‑conscious work environment.

Hobart Service is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment…