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CBO Applications Specialist​/Hybrid

Job in Troy, Miami County, Ohio, 45373, USA
Listing for: Henry Ford Health System
Full Time position
Listed on 2026-01-13
Job specializations:
  • Finance & Banking
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: *CBO Payment Applications Specialist/Full Time/Hybrid

GENERAL SUMMARY

The Payment Applications Specialist is responsible for accurately posting payments received from patients and third-party payers to healthcare accounts receivables across a multi‑facility integrated healthcare delivery system. This includes managing billing associated with Henry Ford Health System hospitals, outpatient clinics, and employed physicians.

PRINCIPLE DUTIES AND RESPONSIBILITIES
  • Post and balance patient payments received through various methods such as check, EFT, and credit card.
  • Post and balance payments received from third‑party payers, applying related contractual adjustments and determining patient responsibility.
  • Post and balance payments received from collection agencies via electronic payment files.
  • Utilize automation processes to balance and post EFTs.
  • Balance and reconcile 835 remittance files following proper work‑queue procedures to address remittance file errors and PLBs.
  • Resolve aged deposits to ensure proper application of payments or return of funds to the appropriate party.
  • Understand and apply HFH third‑party insurance contract terms to appropriately apply contractual adjustments.
  • Analyze payer denial reasons to appropriately determine insurance responses based on adjudication using standard ANSI remittance codes.
  • Retrieve remittance files from payer websites and upload to document retention software.
  • Research and process misapplied or missing payments following proper work‑queue procedures.
  • Review and analyze unposted 835 remittance file activity and make recommendations on proper resolution.
  • Process refunds resulting from payments received in error.
  • Handle credit card chargebacks and items returned for non-sufficient funds.
  • Meet established quality and productivity expectations.
  • Identify and report any potential issues to leadership.
  • Adhere to legal and ethical standards as set forth in the HFH Code of Conduct.
  • Perform other related duties as assigned.
    • EDUCATION/EXPERIENCE REQUIRED
    • High school diploma or equivalent required.
    • One year of experience in finance, accounting, or healthcare revenue cycle related position preferred.
    • Experience with general ledgers or other accounting functions preferred.
    ADDITIONAL INFORMATION
    • Organization:
      Corporate Services
    • Department: CBO - Payment Application
    • Shift: Day Job
    • Union Code:
      Not Applicable
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