Financial Center Manager - Troy Ohio

Join Day Air during an exciting time of growth as we expand our presence in the Troy community with a brand-new Financial Center. This role is responsible for leading the branch by overseeing daily operations, driving team performance, and fostering a welcoming, member-focused sales and service culture. The Financial Center Manager will play a key role in establishing Day Air's presence in Troy, building meaningful relationships with members, businesses, and community organizations, and serving as a visible ambassador for the credit union.

This position focuses on supporting branch activities such as deposits, withdrawals, and loan payments while creating exceptional member experiences and identifying opportunities to deepen relationships. A strong connection to Troy and the surrounding area is essential, with an emphasis on community engagement, business development, and helping introduce Day Air's innovative financial solutions to new and existing members. This is a unique opportunity to help launch and grow a new Financial Center while making a lasting impact on the community Day Air proudly serves.

Associate Development-35%

Coach Universal MSRs to the credit union's mission statement, foster a sales and service culture that leads to meeting sales and service goals set by the credit union with a focus on growing our members relationships with Day Air.

Build a culture of empowerment within the branch to ensure that member's needs are being met in a timely manner.

Build a team that works together to build our member's loyalty and trust and takes great pride in the credit union culture, and provides our members with an excellent experience when visiting the branch.

Evaluates work of associates, conducts performance reviews with staff in a timely manner, recommends promotions, reassignments, the hiring of new associates, and related personnel functions. Provides training and assistance to associates to ensure efficient and effective delivery of member services.

Responsible for creating a sales-driven environment and works with associates to drive growth of the branch through various channels such as: referring additional product/services to in-branch members, outbound call programs to existing members, and word of mouth marketing within the community. This includes leading the department to meet sales goals of FPC and lending referral sales goals.

Monitors attainment of established sales goals for the credit union's products and services, and establishes standards to ensure quality service delivery. Continually coaching associates on their performance and providing them the necessary tools to work toward their goals.

Responsible for associates being knowledgeable of the credit union's products and services. Ensure associates are receiving on going product and services training so that they can effectively offer them to members.

Responsible for developing associates for growth within Day Air through coaching, mentoring, and training.

Plans, organizes and leads Branch meetings and branch contests.

Member Service/Lending-30%

Effectively offer members products and services that will enhance their membership with the credit union both at new account opening and additional interactions.

Extensive knowledge of lending products and processes. Ability to conduct interviews with members, recommend products and process the loan application from beginning to end. Ensures all loan agreements are complete and accurate according to policy and requirements set out in regulation.

Analyze applicants' financial status, credit, and property evaluation to determine feasibility of granting or denying loan request, as well as looking for additional loans that Day Air could refinance to strengthen our member's relationship with Day Air.

To protect the credit union and our members against fraud, use appropriate means of verification before giving any account information to the member or processing any requests for the member.

Works with the Virtual MSR to ensure there is a smooth transition of members when transactions are started at ITM but need to be moved to a branch associate for completion.

Branch Workflow-20%

Has an extensive knowledge of all systems and processes of branch operations not limited to:
Core processing system, Plastic card processing, branch scheduling software and Two Way Chat communication software. Assist in ensuring that all policies and procedures are up to date and creates written policies and procedures related to branch operations…