Assistant Vice President, Bankruptcy Operations

The Assistant Vice President (AVP) of Bankruptcy Operations is responsible for the strategic leadership, operational management, regulatory compliance, and performance oversight of all mortgage servicing bankruptcy functions. This role oversees the administration of Chapter 7, Chapter 11, Chapter 12, and Chapter 13 bankruptcy portfolios, ensuring compliance with federal bankruptcy laws, investor requirements, court mandates, and servicing regulations. The AVP leads teams responsible for bankruptcy case administration, proof of claim filing, payment monitoring, plan review, attorney oversight, litigation support, discharge processing, and investor reporting.

The position serves as the primary liaison between Servicing, Legal, Compliance, Foreclosure, Loss Mitigation, and external bankruptcy counsel to ensure the organization’s interests are protected while maintaining compliance and borrower protections.

• Develop and execute the enterprise bankruptcy servicing strategy.
• Establish departmental goals, objectives, and performance metrics.
• Drive operational excellence through process improvement and automation initiatives.
• Evaluate emerging bankruptcy trends and assess portfolio impacts.
• Provide executive-level reporting on bankruptcy portfolio performance, risks, and compliance matters.
• Support organizational initiatives involving default servicing and portfolio risk management.

• Chapter 7 Bankruptcy Cases
• Chapter 11 Bankruptcy Cases
• Chapter 12 Bankruptcy Cases
• Chapter 13 Bankruptcy Cases
• Active Bankruptcy Monitoring
• Bankruptcy Payment Processing
• Plan Review and Objection Processes
• Post-Petition Payment Monitoring
• Discharge Processing
• Reaffirmation Agreements
• Motion Practice Coordination
• Bankruptcy Litigation Support

• Ensure timely review and boarding of new bankruptcy filings.
• Oversee filing and monitoring of Proofs of Claim.
• Manage review of Chapter 13 plans and modifications.
• Monitor plan performance and payment application.
• Ensure compliance with court deadlines and filing requirements.
• Oversee attorney referral and vendor management activities.
• Manage escalated borrower, attorney, trustee, and court inquiries.

• U.S. Bankruptcy Code
• Federal Rules of Bankruptcy Procedure
• CFPB Mortgage Servicing Rules
• RESPA (Regulation X)
• FDCPA
• Fair Credit Reporting Act (FCRA)
• Service members Civil Relief Act (SCRA)
• FHA Bankruptcy Servicing Requirements
• VA Bankruptcy Servicing Requirements
• USDA Bankruptcy Servicing Requirements
• Fannie Mae Servicing Guide
• Freddie Mac Seller/Servicer Guide
• Ginnie Mae Requirements
• State Bankruptcy Laws

• Partner with Legal and Compliance to implement regulatory changes.
• Ensure all bankruptcy activities are conducted within court and statutory requirements.
• Support regulatory examinations and investor reviews.
• Manage responses to bankruptcy‑related audit findings.
• Oversee corrective action implementation.

• Manage bankruptcy attorney networks.
• Monitor attorney performance metrics and compliance.
• Review legal invoices and expense controls.
• Conduct periodic vendor performance reviews.
• Ensure adherence to attorney referral and oversight procedures.
• Coordinate litigation strategy with internal legal teams and external counsel.

• FHA Insured Loans
• VA Guaranteed Loans
• USDA Loans
• Fannie Mae Loans
• Freddie Mac Loans
• Ginnie Mae Pools
• Portfolio Loans
• Private Investor Portfolios

• Monitoring investor‑specific bankruptcy requirements.
• Ensuring timely investor reporting.
• Managing claim filing requirements.
• Supporting investor audits and due diligence…