Patient Registration - Patient Access

Patient Registration I - Patient Access

Kettering Health – Troy, Ohio

Employment type:

Part-time, Second shift

• Register patients while demonstrating strong guest relations, exceptional customer service, and effective communication.
• Review all scheduled outpatient visits before service to ensure patients are screened for discounts.
• Ensure payer sources and payment arrangements/options have been discussed.
• Assist patients with completion of Financial Assistance Forms, HCAP Application, and Medicaid Applications (if applicable).
• Review patient accounts for quality and confirmation and update all aspects of patient accounts.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents.

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets pre-screening protocol and testing for proficiency in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in team collaboration and effective communication at all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

• High school diploma required.
• One or more years of medical office or customer service experience required.

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the healthcare experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health-care professionals, or serving others through international outreach.

Entry level

Part-time

Administrative

Hospitals and Health Care