Assistant Executive Housekeeper- Greenwood Resort

Assistant Executive Housekeeper - Old Greenwood Resort

Join Master Corp, Inc.—a leader in housekeeping and hospitality services—to oversee and elevate housekeeping operations at Old Greenwood Resort.

Friendly, enthusiastic, and hard‑working individuals passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

The Assistant Executive Housekeeper (AEH) is a second‑level manager responsible for overseeing the site housekeeping operations, meeting quality and timeliness standards, and acting on behalf of the Executive Housekeeper in their absence.

• Create and post schedules by 5:00 PM every Thursday; assign daily tasks to housekeepers, house persons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence.
• Ensure all units are turned on time by fostering a sense of urgency.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers for re‑clean request as needed.
• Conduct weekly report cards for housekeeping staff and MSI reports of supervisors.
• Contribute to a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns.
• Offer ongoing performance feedback to housekeepers, housemen, and supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management, including coaching and counseling.
• Recommend discipline and termination when necessary.
• Conduct performance reviews.
• Schedule Master Talk and STS sessions, facilitating staff engagement.
• Lead weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize daily duties in the Mastermind system.
• Interview, select, and onboard new team members.
• Deliver new‑hire orientations, including 7‑Steps to Clean training.
• Build rapport with resort management and attend resort meetings.
• Manage inventory: weekly counts and order replenishments.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Resolve guest complaints promptly.
• Conduct safety meetings and ensure staff follows safety rules.
• Handle workers’ compensation issues and reporting.
• Work irregular hours.
• Comply with Resort Operations 15 Non‑negotiables.
• Use Master Mind Mobile to update room status for all staff.
• Other duties as assigned.

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job, with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Effective written and verbal English communication; bilingual Spanish a plus.
• Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Travel:
  Rarely – approximately 5% quarterly.
• A valid driver’s license required for certain locations.

Salary range: $45,000.00 – $56,250.00, based on skills, qualifications, and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with Master Corp, Inc. We look forward to reviewing your application.