Housekeeping Guest Request Runner​/Ritz Carlton

Guest Request Runner

One Source separates itself from the competition by focusing exclusively on the hospitality sector. Through continual investment in our people, our technology, our processes, and our culture of accountability, we deliver exceptional service valued by elite clients across the country.

One Source is seeking friendly, dependable Guest Request Runners to join our team at The Ritz Carlton in Truckee, CA. As a Guest Request Runner, you'll be the go-to person for guest requests, quickly delivering the items and assistance guests need to feel comfortable and well cared for. Providing prompt, professional, courteous service every step of the way.

Payrate: $22.00hr

Weekly Pay

Benefits Packet:
Health, Dental, PTO

Growth Opportunities

Respond promptly to guest requests received by radio, phone, or the front desk and deliver items directly to guest rooms

Deliver requested items such as extra towels, linens, pillows, blankets, toiletries, irons, and other amenities

Set up and remove rollaway beds, cribs, and other requested equipment

Provide quick-turn service for guest requests, including supplying fresh towels, linens, or toiletries and removing used items

Prioritize and track multiple requests to ensure each one is completed in a timely manner

Greet guests with a warm, professional manner and confirm their needs are fully met

Communicate request status, delays, and completed deliveries to the front desk and housekeeping leadership

Report maintenance concerns, damages, lost-and-found items, and safety hazards

Pick up items from guest rooms upon request, including used linens, towels, and trash

Complete requests within established response-time and quality standards

Follow all safety procedures, chemical-handling requirements, and company policies

Support additional housekeeping duties as assigned

Previous hotel, resort, timeshare, or guest service experience

Excellent customer service and communication skills

Ability to work independently, prioritize tasks, and respond quickly to requests

Ability to stand, walk, bend, kneel, reach, push, pull, and lift throughout the shift

Ability to lift and carry up to 30 pounds and move rollaway beds and cribs

Open availability, including weekends and holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

One Source is an E-Verify Employer