Housekeeping Inspector​/Ritz Carlton

Housekeeping Inspector

One Source Housekeeping Solution separates itself from the competition by focusing exclusively on the hospitality sector. Through continual investment in our people, our technology, our processes, and our culture of accountability, we deliver exceptional service valued by elite clients across the country.

One Source Housekeeping Solution is seeking a detail-driven, guest-focused Housekeeping Inspector to protect the quality of every guest room and hallway in their assigned section at The Ritz Carlton in Truckee, CA. The Inspector is the final check before a guest walks through the door. They make sure each room is flawless, each hallway is guest-ready, and each Room Attendant and House Attendant has what they need to succeed.

The ideal candidate takes genuine pride in their work, delivers gracious and personalized service, and supports their team through clear, encouraging feedback.

Responsibilities include:

• Delivering exceptional, personalized service in every guest interaction.
• Inspecting guest rooms after cleaning and before guest arrival to make sure nothing was missed and every room meets the resort's luxury standards.
• Checking rooms after checkout time to confirm whether guests have departed, and updating room status accordingly.
• Using the resort's mobile inspection app proficiently to record inspections, update room status, and document findings.
• Giving Room Attendants timely feedback, both positive recognition and constructive guidance, to support consistent quality and growth.
• Inspecting guest hallways throughout the shift to keep them clean and orderly.
• Making sure no trash, linen, dirty dishware, room service trays, or equipment is left in guest view at any time.
• Directing and leading House Attendants in the assigned section, assigning tasks and prioritizing hallway, linen, and trash removal needs.
• Verifying at the start of each shift that there are enough supplies, linens, and amenities for the day's needs.
• Confirming that every Room Attendant in the section has the tools, chemicals, and equipment needed to complete their work.
• Stepping in to help Room Attendants or House Attendants who are falling behind so rooms are ready on time.
• Helping to train and coach team members on cleaning standards, room presentation, and service expectations.
• Handling guest inconveniences and complaints promptly and graciously.
• Identifying and reporting maintenance issues promptly through the appropriate system and following up as needed.
• Following key control, chemical safety, and all resort health, safety, and security policies.
• Reporting safety hazards or suspicious activity to Security and management.

Qualifications include:

• Minimum 18 months of hotel housekeeping experience as a Room Attendant, House Attendant, Inspector, or Supervisor.
• Availability to work weekends, and holidays.
• Excellent verbal and written communication skills.
• Ability to stand, bend, kneel, reach, push, pull, and lift (30lb) throughout the shift.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. One Source is an E-Verify employer.