Patient Service Coordinator; PSC - Cardiology

Patient Service Coordinator (PSC) – Cardiology

Company: Hartford Health Care

Location Detail: 115 Technology Dr, Trumbull (10432)

Shift Detail: Mon – Fri

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and patient records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).
• Schedules follow‑up appointments and associated testing, documents these appointments, and ensures the necessary referral authorization is obtained.
• Collects co‑payments and office charges as needed and explains office payment billing policies to patients.

• High school diploma/GED equivalent or minimum of 2 years customer service experience preferred.
• 1 year customer service experience in a fast‑paced medical office.
• Epic experience preferred.

Hartford Health Care offers a competitive benefits program designed to ensure work/life balance. With locations around the state, the organization provides exciting opportunities for career development and growth. Employees are encouraged to embrace new technologies, breakthrough treatments, and community education initiatives.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care