Finance Support Officer; Appointees & Deputies

Service & Team

We are seeking an enthusiastic and motivated individual to join our dynamic Appointee & Deputy Team as a Finance Support Officer. As part of this friendly and supportive service within Care & Wellbeing, you’ll help manage the financial affairs of around 700 vulnerable adults who lack the capacity or family support to do so themselves. This is a rewarding role where your work will make a real difference to the everyday lives of people within Adult Social Care.

Our Finance Support Officers (FSOs) are responsible for processing referrals for Appointeeship with the Department of Work & Pensions (DWP) and Deputyship requests with the Court of Protection (COP). Our FSOs are also responsible for reviewing and monitoring the finances for people who have been assessed to lack the capacity to do this for themselves and have no one willing or able to do this for them.

The FSOs monitor and maintain a person's benefit entitlement and their personal day to day finances including any outgoings such as utility payments, personal spending and any costs towards their care and support.

The role entails a high level of contact with service users, their families, the DWP, the COP and other third parties by telephone, email and face to face.

The FSOs must be able to work consistently and promptly, showing sensitivity and tact. This is a demanding role that requires someone who can remain calm and focused under pressure.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

This position is a hybrid role which includes both home and office working.

The role will require a high level of contact with customers and the applicant will need to demonstrate excellent communication skills, both verbal and written.

The applicant should also show attention to detail, be able to work on their own and as part of a team, understanding their individual contribution towards team goals.

A good level of literacy and numeracy skills that can be demonstrated by GCSE grades 9‑4 (A‑C) in Maths and English or relevant work experience.

You should have experience in the use of Microsoft Office (including Outlook, Word and Excel) and have experience of diary management, prioritisation and problem‑solving skills.

Knowledge of Appointee ships & Deputyships is desirable, but not essential, as full training will be provided to the successful candidate.

The most important attribute is a can‑do attitude and the desire to learn and enhance your existing skills.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave
• a national award‑winning employee health and wellbeing programme
• employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Please note, we are unable to offer sponsorship for this role.

To learn more about the role, please contact Rebecca Whitlock or Dan Warner, Appointee & Deputy Team Finance Support Managers, at rebe or