Service Advisor

Vertu Volvo Truro

Join a prestigious brand. Build meaningful customer relationships. Drive a rewarding career.

At Vertu Volvo Truro, we’re proud of our reputation for exceptional customer service and our strong, supportive team. We’re now looking for a Service Advisor to join our well-established and high-performing dealership.

• £31,672 basic salary
• 44-hour working week
• 25 days holiday rising with service + bank holidays
• Access to a rewarding online benefits platform (cashback and retail discounts)
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension
• Enhanced maternity & paternity benefits

As one of the UK’s leading motor retailers, we are committed to investing in our people. You’ll benefit from ongoing training, development and clear opportunities to progress your career.

As a Service Advisor, you’ll be at the heart of our customer experience. This is more than just a service role – it’s about building trust, creating relationships and delivering a seamless journey from start to finish.

You’ll:

• Act as the key point of contact between the customer and workshop
• Manage customer expectations and keep them updated throughout their vehicle’s service or repair
• Identify opportunities to offer additional products and services
• Follow up to ensure complete customer satisfaction

We’re looking for someone who thrives in a fast-paced environment and takes pride in delivering outstanding service.

You will have:

• Previous customer-facing experience (essential)
• Strong communication and relationship-building skills
• A proactive approach with the ability to meet targets and deadlines
• A genuine passion for delivering an excellent customer experience

Experience as a Service Advisor would be an advantage, but it’s not essential – we’re more interested in your attitude, drive and commitment to customer care.

If you’re ready to take the next step in your career with a leading employer, we’d love to hear from you.

Apply today.

Please note:

successful applicants will be subject to pre-employment checks, including employment history, address verification, credit history and a criminal record check.