Telephonist

This telephonist post at Royal Cornwall Hospitals Trust covers all incoming calls, internal and external, routed to the correct extension. The role also acts as the emergency contact point for cardiac, fire and other incidents, carrying out the set procedures and keeping records. What sets it apart is the emergency work alongside switchboard duties, with key control and data handling added.

Fit turns on GCSE English and Maths and NHS or private sector facilities experience.

• Answer and route all incoming internal and external calls to the correct extension, politely and efficiently
• Act as the emergency contact point for cardiac, fire and other emergencies, and activate routine emergency tests and procedures
• Carry out emergency procedures for cardiac arrest, fire and major incidents, keeping records to standing instructions
• Keep information current, including telephone numbers, on-call lists, daily on-call sheets, new positions and message books
• Report faults that may affect the running of the department to the Team Leader
• Handle and store data in full compliance with information governance principles
• Manage the allocation and return of keys in and out of the department
• Attend mandatory training and complete emergency refresher and online switchboard training

• GCSE English and Maths at grade 9 to 4 (A
  * to
  
  C) or equivalent

• NHS and/or private sector experience in facilities and/or contracts

• Identity checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessment
• Criminal record check
• Right to work check

• 5 GCSEs at grade C or above, including Maths and English, or equivalent
• Relevant NVQ Level 2 or equivalent
• Telephonist or call centre/helpdesk experience in a related field