Outpatient Receptionist

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K9 Design, LLC

We are looking to appoint a cheerful and motivated person with great interpersonal skills and a commitment to customer service to join our team of Receptionists within the Royal Cornwall Hospital in Truro. Receptions are very busy areas and provide a focal point for receiving patients, visitors and staff. You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment.

The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income. The patient is at the centre of everything we do. Our experience is creating a patient‑focused service offering the very best in healthcare support, meeting the needs of our patients.

• As a patient's first and last point of contact with the hospital, ensure a positive patient experience by providing a welcoming, helpful and supportive reception service.
• Meet and greet patients, carers and visitors at reception desks in line with Trust procedures.
• Maintain and update the Patients Administration System (PAS) following training, using the training manual and procedures supplied.
• Understand the complete range of administration functions, responsibilities and duties both routine and non‑routine to contribute to effective delivery of patient care.
• Ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures, guaranteeing funding to the Trust.
• Admit and discharge Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable clinical coding.
• Accurately collect demographic and personal details to ensure the Trust captures essential income.
• Work with minimal supervision, under extreme pressure, exercising sound judgement and decision‑making skills.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 500,000 people and employs approximately 6,700 staff with a budget of about £580 million. The Trust is a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

• Date posted: 30 December 2025
• Pay scheme:
  Agenda for Change
• Band:
  Band 2
• Salary: £24,465 a year, pro‑rata
• Contract:
  
  Fixed term
• Duration: 12 months
• Working pattern:
  Full‑time
• Reference number: 156‑7656685
• Job location:
  
  Royal Cornwall Hospital, Truro, TR1 3LJ

• Identity checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

• We reserve the right to close this advert early.
• We may be able to offer flexible working – discuss at interview.
• We may be able to offer sponsorship, but this is not guaranteed.

• Qualifications:
  
  Maths and English GCSE or equivalent
• Experience:
  
  Administrative experience
• Skills:
  
  Computer literate with Microsoft and associated software package skills; communication skills; customer service skills

• NVQ Level 2 or equivalent
• NHS Admin experience or equivalent
• NHS Systems knowledge

Royal Cornwall Hospitals Trust

Royal Cornwall Hospital
Truro
TR1 3LJ

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