Receptionist​/Admin Assistant

Role Overview

We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Truro Health Park, supporting the Carrick Community Mental Health Team and Dementia in Older People's Mental Health Service.

The post holder will be required to provide a comprehensive service as part of the administration team, ensuring the Receptionist/Admin Assistant provides the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older Peoples Mental Health Service (DOPMH). This includes assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems with a high degree of accuracy to maintain efficient and effective levels of service on a daily basis.

There will be extensive liaison with service users, GPs, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

This is a full-time post working 37.5 hours per week, Monday - Friday, 8.45 a.m. to 5.00 p.m. This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly, delivering community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases; some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here.

A third of those in Cornwall are supported by acute hospital services in Devon, so we also work closely with partners in Devon. In the summer and during other holidays, many people visit the area, increasing the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role, please see supporting documents.