E-Referrals & Digital Training Manager

Job Summary

Reporting to the Outpatient Booking Services Manager, the Service Manager is the Trust Specialist Lead for NHS Digital’s e-Referral Service and will manage digital training within the Outpatient Booking Team. The role is based at Pydar House and is responsible for ensuring compliance with the national e-Referral System, including the Directory of Services for all referrals and advice and guidance for GP and internal referrals (including suspected cancer).

The post supports the Head of Patient Services and Outpatient Booking Services Manager by providing expert operational and technical support to Trust senior management, clinicians and administrative staff on all eRS issues.

• Maintain national e-Referral services and manage all GP referrals into the Trust, escalating capacity shortfalls to care groups or leads as needed.
• Serve as a visible, accessible and assertive point of contact for all administrative and clinical staff, ensuring prompt action to resolve concerns.
• Interpret eRS data, identify any data quality issues and refer them to the relevant department.
• Deliver Advice and Guidance Services via eRS.
• Implement the mandated NHS Digital Paper Switch Off programme.

• Identity checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

• Educated to degree level or equivalent qualifications or experience.
• Evidence of continuing professional development.

• Highly developed operational leadership skills.
• Highly effective presentation skills and the ability to present well-reasoned and structured arguments orally and in writing.
• Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
• Ability to quickly establish effective working relationships and develop strong team working.
• Well-developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians.
• Highly developed analytical skills.

• Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes.

• Previous and successful operational management experience within the Health sector.
• Experience of supporting transformational change within a complex organisation, translating business strategy into operational delivery, managing operating budgets, delivering financial surplus and leadership and performance management of teams and individuals.

• Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
• Ability to motivate, inspire and provide innovative solutions.
• Ability to work effectively in a complex and changing environment.
• Ability to work under pressure to demanding timetables.
• Displays innovative and lateral thinking.
• Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure and Barring Service check will be required to confirm no previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Date posted
: 20 February 2026
Pay scheme
:
Agenda for Change
Band
: 7
Salary
: £47,810 to £54,710 per year pro rata
Contract
:
Permanent
Working pattern
:
Full-time
Reference number
:
Job locations
:
Pydar House, Pydar Street, Truro, TR1 1XU

Employer name
:
Royal Cornwall Hospitals Trust
Address
:
Pydar House, Pydar Street, Truro, TR1 1XU

Website
: