Clinical Operations Manager

Cornwall 111 Integrated Urgent Care Service - Kernow Health CIC

Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS.

If you are passionate about patient safety, workforce leadership, safeguarding, and developing resilient frontline teams within a 24/7 urgent care environment, we would welcome your application.

37.5 hours per week comprising 32.5 management hours and a minimum of 5 clinical hours per week within the service, paid in accordance with your clinical level and unsocial enhancements.

This role is hybrid working and includes:

• Participation in the Operations Manager rota (including 1 in 4 weekends)
• A minimum of 2 days per week at Cudmore House
• Regular site presence across clinical bases
• Participation in the Tactical (Silver) On-Call rota

As a Clinical Operations Manager with Kernow Health CIC, you will:

Clinical Leadership & Advocacy

Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.

Line Management & Workforce Oversight

Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.

Lead clinician appraisals, oversee performance management processes, and monitor workforce indicators such as sickness, training compliance and clinical KPIs.

Governance & Incident Management

Respond to incidents, complaints and governance concerns. Undertake investigations and ensure learning is embedded within teams in collaboration with governance leads.

Recruitment, Induction & Retention

Oversee clinician recruitment and onboarding processes, ensuring compliance with governance requirements and delivering supportive induction pathways.

Strategic & Operational Representation

Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on-call rota, providing tactical leadership across the out-of-hours period.

Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP-owned provider organisation delivering several NHS contracts, including:

• Cornwall 111 Integrated Urgent Care Service
• School Immunisation Programme
• Children's Eating Disorder Service
• Cornwall Primary Care Training Hub
• Special Allocation Scheme

All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.

Why Join Kernow Health CIC?

Working with us, you will benefit from:

• Flexible working opportunities within a hybrid leadership model
• A clear career framework with opportunities for leadership progression
• Employee benefit programme through Vivup
• Competitive annual leave, with the ability to buy and sell leave
• Access to NHS Pension Scheme
• Competitive sickness, maternity and paternity provisions
• Access to training and continuous professional development through the Cornwall Training Hub
• Weekend, evening and night working opportunities as part of a structured rota, with competitive unsocial enhancements for clinical hours
• Being part of a local, agile and innovative organisation committed to quality and improvement

Please note, we reserve the right to close the advert early should there be a significantly high level of applications.

The Clinical Manager is a key leadership role responsible for ensuring the safe, effective, and compassionate delivery of urgent care services across the Cornwall 111 IUCS footprint. Acting as a physically visible and proactive ambassador for the service, the Clinical Manager supports frontline clinicians through regular engagement, performance oversight, and strategic workforce management.

This role bridges clinical practice and organisational leadership, ensuring that staff concerns are addressed, HR processes are autonomously followed and managed, and service standards are upheld. The Clinical Manager leads on clinician recruitment, induction, appraisal, and wellbeing initiatives, while also contributing to safeguarding/IPC governance, project delivery, and data-driven performance improvement.

Their responsibilities include direct observation of clinical practice, strategic workforce management, performance monitoring, and safeguarding oversight. Through data-driven decision-making, responsive HR support, and collaborative leadership, the Clinical Manager ensures that…