Digital Support Officer - CIC

We’re looking for a motivated and customer focused Digital Support Officer to join our Digital Team. You will provide first‑ and second‑line IT support across the organisation, ensuring systems, devices, and infrastructure run smoothly to support frontline healthcare services. This is a varied and hands‑on role where no two days are the same, perfect for someone who enjoys problem‑solving and making a real impact.

Location:

Cornwall (Hybrid based at Cudmore House with travel across sites)

Hours:

Full-time (37.5 hours per week) Permanent

• Deliver day‑to‑day technical support (in person, remote, and phone)
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices)
• Manage service desk tickets ensuring timely resolution and escalation when needed
• Support user onboarding and off‑boarding including accounts and access
• Assist with system updates, upgrades, and digital deployments
• Maintain IT asset records and documentation
• Provide basic user training and promote digital best practice
• Ensure compliance with data protection, cyber‑security, and IT policies

Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems.

Desirable: experience supporting clinical systems or Electronic Patient Records (EPR) and a degree in a relevant subject.

Hybrid working with participation in a 7‑day rota including approximately 50% weekend cover, shifts between 8–12 hours.

Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011, we deliver several NHS contracts:

• Cornwall 111 Integrated Urgent Care Service
• School Immunisation Programme
• Children’s Eating Disorder Service
• Cornwall Primary Care Training Hub
• Special Allocation Scheme

All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.

• Access to NHS Pension Scheme
• Competitive annual leave with buy/sell options
• Competitive sickness, maternity and paternity provisions
• Employee benefits programme via Vivup
• Access to training and professional development through the Cornwall Primary Care Training Hub

Please note, we reserve the right to close the advert early if there is a significantly high level of applications.

We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.

If you’re passionate about IT support and want to make a difference in healthcare, we’d love to hear from you.