Service Team Manager; PC

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Location:

Truro

Salary: up to £37,500.00 (OTE)

Hours:

Monday to Friday 08:00-18:00 with an hour unpaid lunch break

We are looking for a skilled Service Team Manager to join our thriving Aftersales team at Truro.

We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we are offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. You'll also have the opportunity to work with prestigious brands including Mercedes‑Benz. Owned by a father‑and‑son team, we pride ourselves on strong family values.

For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!

• Achievable bonus scheme – your earnings grow with your performance
• 25 days holiday + bank holidays
• Excellent training to gain globally accredited qualifications, personalised to you!
• Employee Car Scheme
• Life assurance 1 x basic salary
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub discounts on big brands
• Employee Assistance Programme
• Long Service Awards to celebrate your milestones
• Cycle to work scheme and eye care vouchers

You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus is upselling additional work and add‑ons.

• Ensures drivers operate to schedule and meet customer and workshop expectations
• Ensures all capital outlay is approved by their line manager or a director
• Efficiently manages resources with workshop controllers to deliver quality service on time
• Communicates and influences colleagues and departments across all business areas
• Communicates and develops strong professional relationships with customers to deliver a high level of service
• Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
• Delivers customers vehicle on time to a high standard
• Manages the standard and quality of technical information
• Ensures that the authorisation of warranty and goodwill meets the manufacturer's recommendations
• Meets with the service manager to review performance and suggest improvements
• Identifies training and development needs for self and team as part of the performance management process
• Ensures all areas of Health & Safety operate effectively and within the requirements of the law
• Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
• Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database

• Previous service experience within the Motor industry (preferred)
• Experience of a customer focused environment (preferred)
• Specialist technical product knowledge (preferred)
• Good interpersonal and organisational skills (preferred)
• Admin and IT Skills (required)
• Full UK Driving License (required)

If you're an experienced and motivated Service Team Manager who's ready to take the next step in a growing and supportive environment, we would like to hear from you!

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.