Retail Customer Advisor

Retail Customer Advisor (Truro) – 30 hours

Location:

Truro

Working Hours:

30 hours across 5 days per week, including weekends on a rotation basis.

Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly.

This role supports the customer experience in a Three UK retail store. Responsibilities include engaging customers, delivering service excellence and meeting sales and performance targets.

• Customer Engagement – enhance the customer journey with meaningful interactions.
• Service Excellence – create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement – achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency – provide personalised solutions for customers with mobile or network‑related enquiries.

• Passion for delivering exceptional customer service and understanding customer needs.
• Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem‑solving skills – resourceful and proactive in resolving customer enquiries and challenges.
• No prior product knowledge required – ambition and a drive to learn are essential.

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Benefits such as discounts, vouchers, a pension plan and other options.
• Ongoing development opportunities to build skills and confidence.

We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available to support candidates during the interview process if needed.