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Retail Customer Advisor

Job in Truro, Cornwall, TR1, England, UK
Listing for: Three UK
Part Time position
Listed on 2026-05-26
Job specializations:
  • Retail
    Customer Service Rep, Retail Sales
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 13.72 GBP Hourly GBP 13.72 HOUR
Job Description & How to Apply Below
Position: Retail Customer Advisor 30 hours

Retail Customer Advisor (Truro) – 30 hours

Location:

Truro

Working Hours:

30 hours across 5 days per week, including weekends on a rotation basis.

Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly.

This role supports the customer experience in a Three UK retail store. Responsibilities include engaging customers, delivering service excellence and meeting sales and performance targets.

Key Responsibilities
  • Customer Engagement – enhance the customer journey with meaningful interactions.
  • Service Excellence – create exceptional experiences by tailoring and promoting innovative products and services.
  • Performance Enhancement – achieve personal and store KPIs by driving sales and meeting performance goals.
  • Solution Efficiency – provide personalised solutions for customers with mobile or network‑related enquiries.
Qualifications & Experience
  • Passion for delivering exceptional customer service and understanding customer needs.
  • Ability to work well within a team, contributing to a positive and high‑performing environment.
  • Problem‑solving skills – resourceful and proactive in resolving customer enquiries and challenges.
  • No prior product knowledge required – ambition and a drive to learn are essential.
Benefits
  • Competitive pay and bonuses.
  • Up to 31 days off plus 2 bank holidays.
  • Benefits such as discounts, vouchers, a pension plan and other options.
  • Ongoing development opportunities to build skills and confidence.
EEO / Inclusion Statement

We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available to support candidates during the interview process if needed.

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