Store Manager, Retail & Store Manager

Role Overview

Our Store Managers are inspirational role models who aspire to continuously improve! CELEBRATE LIFE & EXPRESS LOVE

Store Manager – H. Samuel – Truro

As Store Manager here at H. Samuel in Truro you will be responsible for achieving the store’s targets through promoting a sales culture in‑store, building and inspiring a strong customer‑first team, and ensuring compliance with company policies and procedures.

You will also be responsible for consistent compliance with company instructions, policies and processes, control of costs, payroll, shrinkage and expenses for the store, and will oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations.

As the face of H. Samuel, you should reflect our brand, culture and customers. We celebrate the unique personalities of our team members and maintain a fashion‑conscious, business casual dress code.

• Ensure the store achieves its targets and promotes a sales culture in‑store.
• Build, coach and inspire a strong customer‑first team.
• Maintain compliance with company policies and procedures.
• Control costs, payroll, shrinkage and expenses.
• Plan and organise operational activities within the store.

• An excellent track record of successfully achieving KPI's.
• Experience holding accountability for managing the commercial performance of a store.
• Experience leading store teams.
• Experience with target‑setting and interpreting business data.
• Ability to inspire, coach and develop the team to maximise potential and performance.
• Proven track record of role‑modelling and consistently delivering amazing customer experiences.
• Clear passion for our products and a customer‑centric mindset.
• A competitive spirit.
• Basic knowledge of legislative responsibilities such as recruitment, employment law, health and safety, trading standards.

• Competitive salary including sales incentives.
• Generous discount of up to 30% off our products from day one.
• Annual enhanced discount to celebrate the day you joined our team.
• Retirement savings plans with flexible saving options.
• Immediate life assurance from day one.
• A minimum of 33 days holiday per year.
• Recognised qualifications, study support and structured career progression.
• Health and wellbeing scheme.
• Financial wellbeing scheme.
• Give As You Earn scheme – an easy way to support causes close to your heart.
• Real Rewards – exclusive discounts on groceries, travel and leisure.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level
1). All employment is decided on the basis of qualifications, merit and business need.