Team Leader - Secondment

Job in Truro, Cornwall, TR1, England, UK

Listing for: BT Group

Contract position
Listed on 2026-09-01

Job specializations:

Sales
Customer Success Management, Client Relationship Management
Management
Client Relationship Management

Salary/Wage Range or Industry Benchmark: 42000 - 54000 GBP Yearly GBP 42000.00 54000.00 YEAR

Position: Team Leader - 12 month Secondment

Team Leader - 12 month Secondment

Req

Posting

Start Date:

28/08/2026

Posting End Date: 05/09/2026

Job Function: EE Contact Centres

Division:
Consumer

Job Location:

G Truro TE/RSC

Advertised Salary:
Competative

About the role

The Sales Team Leader supervises an advisory team responsible for managing the sale of contracts and BT Solutions, supporting the delivery of business targets associated with customer renewal contracts and other revenue-generating activities.

What you’ll be doing

Coordinates the expansion of the existing customer bases, supporting lead generation across website and calls and the usage of BT's products and services.

Supervises a team of field sellers to determine the most appropriate strategic sales and advisory approaches.

Supports resources renewal contracts and business activities for assigned sales, product and pricing comparison matrices to accelerate customer decision making; maintain and manage in field customer-specific pricing contract data and reporting requirements; manage and resolve pricing issues, etc.

Supports internal operational resources to resolve customer and field escalated issues.

Coordinates the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns as required by sales leadership.

Supervises a sales advisory team and monitors its ability to achieve service, quality and timeliness of objectives.

Supports in the design and delivery of process improvements within the sales advisory team.

The skills you’ll need

Collaboration
Data Analysis
Requirements Analysis
Communication
Sales Planning
Problem Solving
KPI/Metric Design
Solution Selling
Account Management
Talent Management
Decision Making
Growth Mindset
Sales Operations
Facilitate Learning Delivery
Performance Management
Inclusive Leadership

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