Job Description & How to Apply Below
Join a dealership where culture drives performance!
We’re not just about cars – we’re about people. Our Nissan dealership in Truro is proud to have built a reputation for excellence, honesty, and team spirit. We are currently seeking a dynamic and customer-focused Automotive Service Manager to lead our high-performing service department and continue delivering exceptional experiences to our valued clients.
Why Work With Us?
At our dealership, culture isn’t just a buzzword – it’s how we operate. From team barbecues and community involvement to celebrating wins together, we believe a positive work environment leads to better service, happier staff, and loyal customers. We offer:
A team-first, supportive atmosphere
Modern, clean service facilities
A loyal customer base
Ongoing professional development
Full benefits package
Competitive salary with bonus structure
About the Role
As the Automotive Service Manager , you will oversee the day-to-day operations of the service department. You’ll be responsible for managing a talented team of technicians and advisors while ensuring a smooth, efficient, and customer-centered experience. Your leadership will play a key role in meeting business goals, enhancing customer satisfaction, and fostering a fun, accountable workplace culture.
Key Responsibilities
Lead and motivate service staff, including technicians, advisors, and support staff
Oversee scheduling, workflow, and service operations to ensure timely repairs and maintenance
Monitor KPIs and drive profitability, efficiency, and customer satisfaction
Resolve customer concerns with professionalism and care
Recruit, train, and develop team members
Ensure all safety, environmental, and OEM standards are met
Collaborate with parts and sales departments to ensure seamless customer experiences
Maintain a high level of dealership standards and customer service excellence
What We’re Looking For
Proven experience in a leadership role in an automotive service department (Nissan or import brands a plus)
Strong technical knowledge and a customer-first mindset
Excellent communication, leadership, and organizational skills
Experience with dealership management systems (CDK, Reynolds & Reynolds, etc.)
Valid driver’s license with a clean driving record
Red Seal certification or equivalent experience is an asset
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