Customer Service Agent

Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you!

So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered yes, come join us!

Executive Aviation is looking for permanent casual Customer Service Agents to work at the Masset Airport (ZMT)! In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.

This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The salary range for this position is $20.50-$24.15/hour. We have fantastic flight benefits with the airlines we support, and great EA Travel perks. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Following airline-specific check-in policies and procedures
• Having proper security clearances
• Providing pre-flight first class or priority seating grooming for the flight
• Managing passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Working positively with airline crew
• Having the physical ability to consistently lift up to 70lbs/32kgs
• Enforcing airline and airport policies and procedures to passengers
• Learning how to bridge an airplane in some cases
• Performing other duties as assigned

Qualifications

• Minimum of two years’ experience in a customer-facing role
• Proven track record of punctuality and reliability, understanding that timeliness is essential in airline service
• Ability to multi-task and thrive in a fast-paced environment
• Excellent communication skills in both individual and group settings; proficiency with computers and software
• Completion or ongoing completion of Travel and Tourism Diploma, Marketing, or Business Diploma
• Previous airport experience is an asset
• Flexible availability for shift work, including early mornings, days, late evenings, weekends, and holidays
• Ability to meet all employment conditions, including passing a criminal background check

We do our best to accommodate everyone's availability, but our schedule depends on the airline's flight schedule. Our operation is 24/7/365, with operational hours from . Irregular operations outside these hours may occur. Would you have open or full flexibility during these hours?

This position requires obtaining a Restricted Area Identification Card (RAIC), which involves a full background check. Would you pass this background check?

Do you have any health and safety experience? If so, please share your experience and any certifications.

Do you have access to reliable transportation?

How many years of Customer Service experience do you have?

Are you legally eligible to work in Canada?

How did you find out about this job posting?

Did you hear about this job posting from a current EA Team Member? If so, who referred you?