Operations Coordinator

Intelcom | Dragonfly   With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role   At the Heart of the Chain
Salary Range $21.15 - $23.28
Core Duties     Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support and assist shipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and (front desk assistance to customer)
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return-to-clients shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor‑assigned tasks as required
Maintain a clean, organized and hazard‑free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned
Work Environment   Fast‑paced warehouse setting with shift‑based schedules.
Hours   Friday to Monday morning
Why Join Intelcom | Dragonfly?
Short‑and medium‑term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Two Brands, One Company   Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last‑mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.
We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.