Road Claims Representative - lll

Posted Friday, June 5, 2026 at 4:00 AM | Expires Tuesday, June 23, 2026 at 3:59 AM

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada.

Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

• Total Rewards :
  We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
• Career Growth & Development :
  Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
• Flexibility :
  We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
• Inclusivity and Belonging :
  Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
• Making a Difference :
  Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

As a Senior Road Claims Representative, you’ll make a meaningful impact by helping customers recover from unexpected losses through:

• Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.
• Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.
• Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.
• Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.
• Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.

• Handle high‑value and/or complex claims as assigned, ensuring thorough analysis and appropriate resolution.
• Review new losses and prepare investigation plan.
• Contact the insured to discuss loss details and arrange inspection appointment.
• Attend loss scene to confirm facts of loss through various investigation methods.
• Work with policyholder to explain claims process to ensure efficient claims experience.
• Secure statements with policyholders, third parties, independent witnesses as necessary.
• Secure photographs and diagrams of loss scenes.
• Collect evidence to preserve subrogation as necessary.
• Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
• Evaluate liability and identify subrogation opportunities.
• Identify salvage opportunities and ensure efficient disposal.
• Obtain officials reports- policy, fire and medical providers.
• Obtain details of overall risk and relay any potential hazards/concerns to underwriting.
• Participate in round table reviews and audit activities when requested to support quality and compliance initiatives.
• Provide mentorship and guidance to less experienced team members as required.
• Support…