Consumer Loan Specialist - Sales Customer Service

Consumer Loan Specialist – Sales Customer Service

Posted 1 week ago – Trussville, AL. Salary: $32,000 per year with an uncapped monthly bonus averaging $8,000 annually. Competitive benefits include health, dental, and vision insurance, paid time off, 401(k) with company match, and more.

The Consumer Loan Specialist is a key team member in the branch, ensuring a positive customer experience while originating consumer loans, completing loan applications, building strong customer relationships, and meeting sales goals.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions about loan products.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and perform associated tasks.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of a growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Process insurance claims, follow‑ups, and payments daily and maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and problem resolution.
• Answer incoming phone calls and check branch voicemail.
• Build trust with customers and internal staff by embodying the organization’s core values and compliance policies.

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail sales, goal‑oriented or incentive‑based).
• Professional demeanor, positive attitude, and strong communication and customer‑relations skills.
• Ability to work in a high‑performing, fast‑paced, goal‑oriented team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Meet acceptable standards for criminal background, credit history, and pass a pre‑employment drug screen.
• Eligibility to obtain insurance licensing to sell voluntary insurance products, based on a state background check.

• Health, Dental, and Vision Insurance.
• 15 days of Paid Time Off (PTO) to start, plus one additional personal day.
• 401(k) plan with employer match.
• Company‑provided Life Insurance and Long‑Term Disability.
• Employee Assistance Program – confidential mental‑health support.
• Access to Linked In Learning’s library of over 10,000 professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotions.

Senior level:
Entry level.

Employment type:

Full‑time. Job function:
Finance and Sales.

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a drug‑free workplace.