Patient Experience Coordinator

Patient Experience Coordinator – Artista Surgery + Aesthetics

Join to apply for the Patient Experience Coordinator role at Artista Surgery + Aesthetics.

The Patient Experience Coordinator is the cornerstone of our patient journey, providing a seamless, elevated, and personalized experience from the very first interaction to post‑procedure follow‑up. This role requires a professional who embodies the poise, discretion, and attention to detail of a five‑star hospitality environment (such as a luxury hotel or spa) and applies it within our high‑end plastic surgery and aesthetics setting.

You will act as a true concierge, ensuring every patient feels valued, understood, and cared for while maintaining the operational excellence required for an efficient medical practice. Your success transforms the patient journey into a personalized and luxurious experience, building lasting trust and satisfaction.

Artista Surgery & Aesthetics is a leading aesthetic practice founded by Emily Hu, M.D., Founder & Surgeon. Our practice is rooted in the philosophy of the lotus, symbolizing beauty, perfection, and eternal youth. We are dedicated to safely achieving natural‑looking, exceptional improvements that enhance our patients' inherent beauty while protecting their privacy.

• Authenticity
  :
  Building genuine, long‑term partnerships with our patients.
• Artistry
  :
  Bringing a beautiful flair to every interaction and treatment, helping clients achieve confidence.
• Approachability
  :
  Creating a safe, supportive environment for open communication.
• Adaptability
  :
  Continuously learning and pivoting to ensure operational excellence and goal achievement.

• Serve as the primary point of contact for patients, providing warm, personalized communication via phone, email, and in‑person interactions.
• Guide patients through the entire care journey: initial inquiry, consultations, procedure preparation, and follow‑ups.
• Anticipate patient needs and provide proactive solutions to enhance comfort, convenience, and satisfaction.

• Efficiently manage appointment scheduling for consultations, procedures, and follow‑ups, ensuring optimal use of provider and facility time.
• Coordinate with clinical and administrative teams to facilitate seamless patient flow.
• Ensure all patient communications are timely, accurate, and reflective of the practice's elevated standards.
• Maintain organized patient records, documentation, and follow‑up tasks within the EMR system.

• Minimum 2‑3 years of experience in luxury hospitality, concierge services, or patient‑facing roles in a medical or aesthetic practice.
• Possesses a composed, resilient, and unflappable personality with a genuine desire to enhance the patient experience.
• Exceptional interpersonal and communication skills; ability to anticipate needs and provide solutions proactively.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency with electronic medical records (EMR), scheduling software, and standard office technology.
• Compensation: $24‑$27/hour with potential for monthly or quarterly bonuses
• Work Schedule: Full‑Time, Monday – Friday (Mon, Tues, Thurs are client‑facing and Wed & Fri are admin days)
• Paid Time Off (PTO): 14 days of true PTO per year.
• 401(k) Match: 3% employer match to the 401(k) plan.
• Health Benefits: Comprehensive health plan for the employee only. Employer pays a significant portion of the premium, resulting in an employee out‑of‑pocket cost of only about $75 per month.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Customer Service, Administrative, and Project Management
• Industries:
  Medical Practices and Hospitals and Health Care