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VP of Technical Support position

Job in Tualatin, Washington County, Oregon, 97062, USA
Listing for: MIT RESOURCE
Full Time, Seasonal/Temporary position
Listed on 2025-11-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 120000 USD Yearly USD 80000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: VP of Technical Support permanent position
VP of Technical Support Permanent Position
  • Full-time

Title:

VP of Technical Support

Location:

Tualatin, OR

Type:
Permanent

Job Description:

Client is recognized as the world’s pioneer in power tool safety technology. A recipient of numerous awards for safety and innovation, client introduced its first table saw to the commercial and hobbyist markets in 2005. Within just a few years, client was the leading manufacturer of table saws for those markets. Since 2005, client safety technology has saved thousands of users from serious table saw injuries, many of which would have been devastating, life-changing injuries on ordinary table saws.

Client is now poised to accelerate its rapid growth as it launches its first portable table saw to the consumer and professional market.

Since its inception, client has been recognized as providing unrivaled product and technical support to its dealers and customers, both in the US and abroad. With its recent expansion into the consumer market, client seeks to grow and develop its product and technical support capabilities to serve this new market.

Client is seeking an experienced leader to develop the strategic direction and manage the resources and activities necessary to ensure it maintains and grows its reputation for outstanding customer satisfaction.

Job Requirements:

  • Develop and execute strategies on a product-by-product basis to provide product and technical support for both warranty and non-warranty products.
  • Hire, train, and manage a team of technical support personnel to provide rapid and effective dealer and customer support.
  • Identify and manage third-party resources for on-site technical service.
  • Design and implement processes to ensure efficient and successful problem resolution and case management.
  • Formulate and perform quality control assessments on all product and technical support activities.
  • Track and analyze support issues and costs to develop solutions for improving customer experiences and reducing warranty costs.
  • Required Qualifications:

  • Bachelor’s Degree or higher in business, engineering, or related field, or an equivalent combination of education and work experience.
  • Minimum of ten years of customer support experience, including at least five years of management experience.
  • Ability to develop a strategic vision for customer service and communicate that vision to inspire employees and influence business leaders.
  • Strong leadership and motivational skills.
  • Excellent written and verbal skills.
  • If you are not available, please help pass along this position to colleagues or associates who are looking for a new role.

    For more information, I can be reached at narendra

    AT mitre source

    DOTcom.

    #J-18808-Ljbffr
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