Process Intelligence – Senior Consultant

Overview

iGrafx is expanding our Process Intelligence consulting practice to meet fast-growing customer demand for transformation initiatives powered by our Process
360 Live platform. We are seeking a Senior Consultant with deep expertise in process intelligence, process mining, and continuous improvement who can guide customers through discovery, design, optimization, and value realization.

This role blends consulting delivery, process intelligence solution expertise, and strategic sales support, helping organizations understand how work actually happens and how to transform their operations using data‑driven insights.

You must be credible with customers, energized by complex business problems, and capable of translating process intelligence into measurable business value.

• Lead discovery engagements to understand customer objectives, use cases, and operational challenges.
• Translate real‑world business processes into insights using the iGrafx Process
  360 Live platform, uncovering inefficiencies, bottlenecks, and improvement opportunities.
• Guide customers through the Discover–Design–Optimize lifecycle, aligning solutions with KPIs and measurable outcomes.
• Deliver advisory services on process design, governance, continuous improvement, automation fit assessment, and operational resilience.
• Provide thought leadership on how process intelligence, modeling, simulation, risk, and controls come together to support enterprise transformation.

• Define data extraction requirements for process mining (systems, fields, events, relationships, timestamps).
• Collaborate with customer IT and data teams to ensure data availability, quality, and readiness.
• Manage and analyze datasets once delivered, but not perform hands‑on ETL or data engineering work.
• Interpret data patterns to identify root causes, correlations, and improvement opportunities.

• Apply your functional and technical understanding to support configuration, setup, and management of the Process
  360 Live process mining environment.
• Assist clients and partners in establishing process repositories, simulations, KPI dashboards, and continuous monitoring frameworks.
• Plan and deliver process mining and process intelligence training programs.

• Partner closely with Sales, Pre‑Sales, and Executive teams to shape deal strategy and solution design.
• Support sales cycles with discovery workshops, solution presentations, scoping, and development of proposals or SOWs.
• Lead or assist in proof‑of‑concept engagements that demonstrate value using real or sample data.
• Provide industry and domain expertise that strengthens customer confidence during evaluations.

• Identify new use cases, expansion opportunities, and platform capabilities that drive customer maturity.
• Contribute to customer success stories, frameworks, methodologies, and best practices that strengthen iGrafx’s market leadership.

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 3–5 years of experience in Process Mining, Data Mining, BPM Consulting, or Process Intelligence roles.
• Strong domain knowledge in one or more core business areas such as Supply Chain, Finance, Procurement, Order‑to‑Cash, or Shared Services.
• Hands‑on experience implementing or analyzing process mining with tools such as Celonis, ARIS, Signavio, or similar.
• Understanding of automation ecosystems (RPA, workflow automation, task mining) preferred.
• Experience advising clients on improvement opportunities, automation use cases, or transformation roadmaps.
• Basic understanding of SQL or other analytical languages (enough to interpret data, not to engineer it).
• Excellent communication, facilitation, and executive‑facing presentation skills.

• Experience in Fortune 500 or global enterprise environments.
• Exposure to governance, risk, and compliance frameworks.
• Experience working within or alongside software sales teams.

• Competitive salaries
• Paid time off
• Matching 401(k) program
• Excellent health care, dental, and vision plans
• Li…