BP&S Reporting, Analytics & AI Program Manager

We are seeking an experienced Reporting, Analytics & AI Program Manager to join our team. The ideal candidate has a strong understanding of business intelligence, data analytics, artificial intelligence technologies, reporting tools, and operational processes. This role is responsible for developing and maintaining reporting solutions, providing data-driven insights, supporting AI initiatives, and ensuring data quality across GWS systems and processes. The Reporting, Analytics & AI Program Manager’s responsibility is to improve decision-making, drive operational efficiency, and support digital transformation initiatives through reporting, analytics, and AI-enabled solutions.

• Develop, maintain, and improve dashboards, scorecards, and performance reporting for GWS leadership and business stakeholders.
• Collect, analyze, and interpret data from enterprise systems, including Tririga (IWMS), EHS platforms, data lake/warehouse, SAP, and other business applications.
• Provide recurring and ad hoc reporting to support operational, financial, compliance, and strategic objectives.
• Monitor data quality and consistency across systems and partner with stakeholders to resolve discrepancies and improve data integrity.
• Identify trends, risks, and opportunities through analysis of operational and business performance data.
• Support the development and implementation of AI, automation, and predictive analitics solutions to improve efficiency and reduce manual work.
• Partner with stakeholders to gather requirements and translate them into reporting, analytics, and AI-enabled solutions.
• Create and maintain data models, reporting standards, and documentation to support consistency, scalability, and governance.
• Train and support users on reporting tools, dashboards, AI capabilities, and data interpretation.
• Monitor adoption and effectiveness of reporting and AI solutions and recommend continuous improvements.
• Act as a subject matter expert for reporting, analytics, and AI-related requests and initiatives.
• Support special projects involving data visualization, business intelligence, process optimization, and digital transformation.
• Collaborate with IT, Digital Transformation, Facilities Operations, Real Estate, EHS, Finance, and other teams to support enterprise reporting requirements.
• Provide recommendations on leveraging data, analytics, automation, and AI to improve business processes and operational performance.

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or equivalent experience.
• 5+ years of experience in reporting, analytics, business intelligence, data management, or a related field.
• 5+ years of experience working with enterprise reporting tools and dashboards.
• Experience working with Power BI, Tableau, SQL, Excel, or similar reporting and analytics platforms.
• Experience supporting business process improvement initiatives.
• Experience with AI technologies, automation tools, Microsoft Copilot & Cowork, Power Platform, or machine learning solutions preferred.
• Project management experience a plus.
• Experience with IWMS, SAP, enterprise solutions, data lake/warehouses, or facilities management systems preferred.

• Comfortable in a fast-paced, constantly changing environment.
• Comfortable working independently and as part of a team.
• Impeccable attention to detail.
• Strong analytical and problem-solving skills.
• Ability to transform complex data into meaningful business insights.
• Experience creating executive-level dashboards and reporting solutions.
• Strong understanding of data governance, data quality, and reporting best practices.
• Experience with data visualization and business intelligence tools.
• Proficie…