General Manager

General Manager

Join to apply for the General Manager role at Pioneer Metal Finishing
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Pioneer Metal Finishing is the leading surface engineering company in North America. For 75 years, we’ve delivered consistent, quality metal finishing solutions for mission‑critical applications. Our advanced surface modification technologies and scalable execution improve the performance of mission‑critical products and enhance brand value for companies in the healthcare, automotive, and industrial markets. We encourage you to learn more about opportunities with Pioneer Metal Finishing and join our team today!

Manages and leads the Division in pursuit of growth, increased profitability, and delivery of an excellent customer experience. The GM is a steward of Pioneer’s corporate values and The Pioneer Way. A team player who plans and allocates resources as required to achieve the highest level of operational performance, employee engagement, and customer satisfaction. Ensures compliance with all environmental and safety requirements of the facility.

• Planning – Works with the Vice President, Operations to prepare divisional plans and strategy, Annual Business Plan and Budget, and other plans as required.
• Decision Making / Judgment – Reviews and adjusts the organization to ensure the resources are allocated for daily performance and long‑term success.
• Deliver Results – Measures and tracks Key Performance Indicators (KPIs) including safety, delivery, quality, cost, compliance, etc.
• Directing – Managers, supervisors, and team leaders manage all operations functions.
• Leading – Provides leadership to all Division employees, promoting the company’s mission, values, and fundamentals.
• Controlling – Assures that customer requirements are met, corporate policy is followed, and action plans are completed on time and within budget. Meets or exceeds goals for the year.
• Development – Coach, teach and mentor employees to facilitate their long‑term development, career path alignment, and bench strength for future growth opportunities.
• Leads Divisional Leadership Team adherence to Business Plans, Performance Standards, and Individual Development Plans.
• Planning and adjusting labor and other resources as necessary to maintain flexibility in response to customer needs.
• Ensures that schedules for work for all process lines are by facility capabilities, customer requirements, economic performance, and long‑range planning; expediting as required.
• Ensures customer requirements are met and complaints are resolved promptly, visiting customers as required.
• Partner with strategic customers to drive organic growth for the division and the organization.
• Supports continuous improvement efforts and activities.
• Works with Operations Support on the implementation of the best practice process.
• Coach, teach, and mentor employees and teams, creating an environment that provides the retention and advancement of employees.
• Ensures all employees maintain quality levels required by our customers and Quality System standards.
• Sets up and makes sure all operations records are correctly maintained and reviewed.
• Maintains an extremely clean facility and ensures equipment maintenance is acceptable.
• Works on company‑wide improvement projects as assigned.
• Performs other miscellaneous job duties and related functions as needed.

• 7-10 years of strong leadership experience in a labor‑intensive production/manufacturing environment.
• Experience in a plant/operations management role.
• Experience in metal finishing is a plus but not required.
• Experience in labor management, quality, lean, and continuous improvement in a manufacturing environment.
• Hands‑on collaborative leadership style.
• Ability to hold teams accountable and provide feedback.
• Strong presence and proven success in motivating a workforce.
• Previous experience creating a vision, setting goals, holding teams accountable, and driving results.
• High sense of urgency.
• Physical demands may include prolonged sitting, standing, walking, bending, etc.
• Work environment (heat, noise, etc.)
• Previous success managing in a continuously changing environment.
• Previous experience…