Program​/Project Manager

The Global Program Manager will be part of Global Inclusion, Learning & Development and will partner closely with Global Field & Service Operations, regional leaders, subject matter experts, and business stakeholders. Together, these teams develop globally consistent, operationally relevant, and measurable development experiences that strengthen Field Service leadership capabilities and support career growth.

As a Global Program Manager at Lam, you will lead the modernization, governance, and global execution of the Service Manager Development Program. You will create a consistent and scalable development pathway for Field Service leaders by connecting operational expertise, leadership development, technical training, skills validation, and career growth. Your work will help ensure that service leaders are prepared to deliver strong customer, workforce, safety, quality, and operational outcomes.

• Lead the assessment, redesign, and global relaunch of the Service Manager Development Program across multiple service leadership levels.
• Translate skills and competency requirements into clear development journeys that combine formal learning, on-the-job application, coaching, experience, exposure, assessment, and skill validation.
• Evaluate existing content for relevance, currency, duplication, gaps, sequencing, and alignment with Field Service roles and business priorities.
• Build and manage the global program roadmap, implementation plan, milestones, dependencies, risks, budget, and resource requirements.
• Coordinate curriculum development, pilots, global launches, communications, enrollment, learner support, and continuous improvement.
• Partner with Field Service leaders, cross-functional team, regional teams, and subject matter experts to define critical capabilities and observable behaviors.
• Establish governance, decision rights, global standards, and operating rhythms while supporting appropriate regional adaptation.
• Create dashboards and executive-level reporting that provide visibility into program health, learner progress, regional adoption, capability gaps, risks, and outcomes.
  
  Use data, stakeholder feedback, learner insights, and business outcomes to continuously improve program quality and impact.

Minimum Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• Five or more years of experience in Field Service leadership.
• Five or more years of experience in global program management, learning and development, talent development, operations, or a related field.
• Demonstrated experience leading complex, cross-functional programs in a global, matrixed organization.
• Strong project and program management skills, including scope definition, planning, governance, stakeholder management, risk management, budgeting, and executive reporting.
• Experience translating business and operational needs into defined skills, competencies, development experiences, or workforce-capability solutions.
• Strong communication, consultation, and influencing skills.
• Demonstrated ability to operate strategically while maintaining execution discipline and attention to detail.
• Ability to work effectively across regions, cultures, functions, and time zones.
• Ability to use data, feedback, and performance measures to guide program decisions and continuous improvement.
• Ability to travel worldwide as business needs require to engage with global teams, instructors, and key program stakeholders

• Experience managing leadership-development programs, learning academies, capability frameworks, certification programs, or role-based learning journeys.
• Familiarity with adult-learning…