Client Services Technician - General Surgery SOUP; DH

Navajo Preference Employment Act

In accordance with the Navajo Nation and federal law, TCRHCC has implemented an affirmative action plan pursuant to the Navajo Preference in Employment Act. Pursuant to this plan and the corresponding TCRHCC policy, applicants who meet the necessary qualifications for this position and are enrolled members of the Navajo Nation, Hopi Tribe or San Juan Southern Paiute Tribe will be given preference in hiring.

Those who are legally married to enrolled members of these tribes and meet residency requirements will receive secondary preference, and enrolled members of other federally recognized American Indian tribes will receive tertiary preference.

The Client Services Technician is part of a highly functioning care team who helps connect patients to resources and team members to promote continuity of care and enhanced care coordination. All efforts are focused on practice transformation to support the patient-centered care model. Following established clinic protocols, responsibilities include educating patients about the care team, confirming appointments and providing reminders, answering patient questions, identifying and carrying out clinical support duties associated with patient care services, and providing administrative provider support.

The position requires working under frequent interruptions, flexibility, and the ability to use tact and respect during emotionally stressful interactions.

Must have a high school diploma or GED.

Six (6) months working in a fast‑paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar.

Basic Life Support (BLS) from the American Heart Association (AHA), must be obtained within ninety (90) days of hire.

• Excellent customer service and telephone communication skills
• Proficient knowledge and ability to use computer software
• Positive communication and working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to handle sensitive and confidential information
• Ability to work independently with minimal to no supervision
• Completion of and above-satisfactory scores on all job interviews, demonstrating satisfaction to the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC the ability to perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions.

Incumbent must maintain balance, sit for prolonged periods while interviewing patients, and prepare paperwork. Must frequently bend, climb, reach, occasionally stand, walk, kneel, twist, and lift, push, and pull up to 10 lbs. Sensory requirements include near vision, color vision, depth perception, fine detail vision, normal hearing and telephone use, and frequent far vision. Incumbent must manipulate both hands in prolonged simple grasping, firm grasping, fine manipulation, and keyboard use.

Must effectively communicate required patient information, ascertain accuracy, cope with high stress, make decisions under pressure, manage altercations, concentrate, handle multiple priorities, demonstrate patience, and adapt to shift work with occasional flexible schedule.

Incumbent may be exposed to infectious diseases, dust, fumes, gases, chemical agents, and loud noises for prolonged periods.