Client Services Technician, DME

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affidative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

POSITION SUMMARY

This position provides assistance in transport, durable medical equipment (processing, ordering, insurance, and arrange delivery), and clerical duties of processing Care Coordination workflow. Assists the Transport and Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) program, to ensure compliance with program objectives. Assists program staff to ensure program is in compliance with all applicable Medicare, DME, and accreditation guidelines. Incumbent assists with updating electronic health record (Allscripts), patient registration database, statistics, obtaining resource information, relay information amongst case managers/social workers and provides a high level of customer service.

Additionally, this position will assist with high level administrative support to include word processing, excel, power point, statistics, purchase ordering, filing, financial record keeping, coordination of meetings, meetings minutes and conferences, obtaining supplies, direct mailings, office organization, front desk and all other assigned responsibilities. Timely delivery of DME, assist with budget development and management.

NECESSARY QUALIFICATIONS

Education:

Must have a high school diploma or GED

Experience:

Six-months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar

Certification:
Must have and maintain a current valid Basic Life Support (BLS) certification from the American Heart Association. If none, obtain within ninety (90) days of hire

Other

Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:

• Must have excellent customer service and telephone communication skills
• Proficient knowledge and ability to use computer software
• Positive communication and working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to handle sensitive and confidential information
• Ability to work independently with minimal to no supervision
• Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job

• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions.

Physical:

Work is mostly sedentary, with frequent sitting, walking, standing and occasional bending while interviewing patients and preparing the appropriate paperwork for treatment of a patient. May require lifting boxes containing files or patient education material weighing up to 10 lbs. Must also be able to push and pull up to 10lbs occasionally. Sensory requirements for position include prolonged near and color vision, depth perception and prolonged telephone use.

Must also have ability for frequently seeing fine…