Client Ambassador

Are you passionate about creating exceptional client experiences while juggling multiple responsibilities in a dynamic legal environment?

Do you have a knack for navigating challenging scenarios with confidence and clarity?

Can you be the welcoming face and first point of contact in a law firm dedicated to high-stakes cases?

Is your approach to client interactions infused with both empathy and strategic thinking?

Final question: When faced with a challenge, do you get excited or run away?

If you have any questions, please email  only.

To Apply:

Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

Poole Huffman, LLC is a respected legal institution known for its unwavering resolve in high‑stakes legal battles. Specializing in complex cases involving fraud, real estate, business, and intellectual property, we pride ourselves on meticulous strategy and fearless advocacy.

Our firm, headquartered in Tucker, Georgia, has cultivated a reputation for relentless pursuit of justice. We believe in consistent communication, custom strategies, and tenacious defense of our clients' interests. With a history of success in trial and appellate law, we stand as a beacon for clients facing uphill legal challenges.

We do a lot — but we need stronger follow‑through, clearer accountability, and one additional client touchpoint. This role exists to ensure clients and visitors are greeted warmly, communications are handled professionally, and important follow‑ups don’t fall through the cracks — including re‑engagement touchpoints with past clients, as directed.

The Client Ambassador role at Poole Huffman, LLC strengthens the client experience and reinforces the firm’s readiness for high‑stakes legal matters. As the first point of contact, this person sets the tone from the moment someone calls, emails, or walks in delivering a welcoming, polished experience while ensuring messages, next steps, and responsibilities are clearly tracked and owned. The result is simple: fewer missed follow‑ups, more consistent client communication, stronger client relationships, and a reputation that reflects the quality of the legal work behind it.

• Client Reception:
  Serve as the friendly and professional face of the firm, greeting clients and visitors and ensuring a warm, organized front‑desk experience.
• Communication Management:
  Answer and route incoming phone calls efficiently using firm systems, ensuring messages and requests reach the right person quickly.
• Conference Rooms & Meeting Support:
  Coordinate conference room scheduling and meeting arrangements (room readiness, supplies, basic setup) to support smooth client and team meetings.
• Reception Area & Office Readiness:
  Maintain a neat, welcoming reception area and help track staff whereabouts/appointments to ensure visitors and calls are handled appropriately.
• Office Supplies & Presentability:
  Monitor office supplies and restock as needed; support overall office organization and presentability so the firm is always client‑ready.
• Clerical & Team Support:
  Provide clerical/administrative support to attorneys and paralegals as needed (scanning, mail handling, document organization, and other support tasks).
• Intake Support (Backup):
  Serve as a backup for intake‑related tasks by gathering essential information and routing it to the appropriate team member.
• Dynamic Role:
  Adapt to additional responsibilities as needed while keeping reception and client experience as the top priority.

• Customer Service
  
  Experience:
  
  Previous experience in client service roles, preferably within a legal or healthcare setting.
• Organizational
  
  Skills:
  
  Strong organizational abilities to manage multiple tasks efficiently and effectively.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to interact with clients and staff.
• Tech Savvy:
  Proficient in Microsoft Office (Word, Excel, Outlook) and willing to learn new tools such as Ring Central and Net Documents.
• Professional Demeanor:
  Maintain a welcoming and professional presence at all times as the firm’s first point of contact.
• Education:
  
  High…