EDI Helpdesk Representative - Tucker, GA; Hybrid

EDI Helpdesk Representative - Tucker, GA (Hybrid)

Location:

Tucker, GA, US,

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

• Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
• Conducts outbound calls to resolves written provider requests/inquiries.
• Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
• Adhere to the client’s SLAs and consistently meet production targets.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Communication skills both written and oral.

• High School Diploma is required.
• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.
• Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
• Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.

• This is a hybrid work environment (work‑from‑home with occasional on‑site work).
• Work hours will be from 9:00 AM - 5:30PM EST.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Harver Assessment Requirement
  :
  As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem‑solving capabilities.

#LI‑HYBRID #LI‑PP1 #LI‑CM1

“This posting is intended for pipelining. We will accept applications on an ongoing basis.”

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work ’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.