Supervisor, Technology Services

Georgia System Operations is a progressive organization offering opportunities for engineers, technicians, project managers, and more. We’ve been honored with Best Place to Work in Georgia.

Our people-over-profit culture and competitive compensation and benefits packages prove we’re dedicated to retaining the best candidates.

We offer comprehensive medical, dental, and vision coverage, a strong retirement program, career development, and flexible work schedules. We’re focused on wellness and being a supportive member of the community.

Department: Telecommunications & Technology Support Full Time $111420 - $142700 per year Tucker, Georgia, United States

• Challenging and exciting opportunity supporting the reliable operations of the electric power grid
• Gain experience working in a high security, critical environment
• Work as a leader of a technical services team with exposure to Control Centers, Generation Plants, Network Equipment, Physical Security, Cyber Security and Control Room Technology such as SCADA Workstations, IP Phones, Video Walls and other Supporting Equipment.
• Nationally competitive pay and incentives
• Benefits packages including Medical, Dental, Vision, Disability, and Life insurance
• Outstanding retirement benefits featuring a maximum company contribution of up to 15.5%
• On-site Fitness Center and Café
• Associate training and development including options for tuition reimbursement

This is a unique opportunity to support and protect the largest machine on the planet: the electrical power grid. GSOC operates facilities state-wide to generate and transmit power on the Georgia power grid and requires a professional supervisor to coordinate and develop a team of operators as they monitor, respond, and administer physical security systems.

GSOC offers the opportunity for career exposure in related areas such as higher levels of leadership, IT Networking, Cyber Security, and technical field support, with programs that include tuition reimbursement for college and paid training for relevant certifications. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities but is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, and great retirement benefits.

Supervises the Technology Support team within the Telecommunications and Technical Support department. Provide direct guidance to the team in support of various GSOC, GTC and OPC technology services and system operation's needs. Provide leadership, oversight, and coordination of operations, facility, security, and other technology projects. Developing technology strategies for System Operations;
Responsible for the development, maintenance, and enforcement of policies, procedures and programs. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements. Participate in strategic technology planning;
Overall responsibility for system operation's facilities/datacenter development and management. Provide direct input staff development and performance management;
Work with management to acquire, develop and/or maintain qualified resources as needed. Assists manager with managing budget and monthly budget projections. Other Duties as assigned by Manager.

• Operations Management
  • Maintain efficient operations of responsible areas. Supervise the operations and maintenance of major power, security, network/monitoring technology system components, equipment, and related services. Managing associated projects.
  • Support all technology infrastructure for critical System Operations.
  • Developing, managing, and maintaining policies and procedures for required maintenance and compliance programs.
  • Managing the development and operation of monitoring system and diagnostic tools.
  • Managing team's business hour and after-hour response to emergency issues.
  • Managing Service Level Agreements and maintenance…