Operations Manager

Our client is seeking an Operations Manager to oversee day-to-day service operations, focusing on workflow efficiency, cost control, and coordination between teams. This is an excellent opportunity for a hands-on leader ready to take ownership of business operations and process improvement.

Key Responsibilities

• Manage daily operations across service, dispatch, and customer service teams.
• Track operational KPIs, budgets, and job performance.
• Identify and implement process improvements for efficiency and cost savings.
• Coordinate with vendors, suppliers, and inventory management.
• Ensure compliance with company standards, safety protocols, and local regulations.
• Support leadership in planning, forecasting, and reporting.
• Mentor supervisors and team leads to drive accountability and results.

Qualifications

• 3+ years of experience in operations or service management (plumbing, HVAC, or trades preferred).
• Strong understanding of scheduling, field service logistics, and workflow management.
• Proven ability to lead teams and manage multiple priorities.
• Solid analytical, financial, and organizational skills.
• Familiarity with service management and CRM systems.
• Hands-on, adaptable, and solution-oriented.

Why Join

• Competitive pay with room for advancement.
• Stable and growing company with strong industry reputation.
• A collaborative team that values transparency and results.

• Mid-Senior level

• Full-time

• Management, Strategy/Planning, and General Business

• Wholesale Hardware, Plumbing, Heating Equipment and HVAC and Refrigeration Equipment Manufacturing