Dispatch Manager - Field Operations

Location
:
Tucker, GA
Schedule
:
Monday – Friday
Compensation
:
Based on experience, Salary + bonus

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our foundation on service, trust, and a commitment to providing professional-grade solutions that keep our customers running strong.

We offer the broadest selection of high-quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed.

At Southern Carlson, Our Promise Means More™ because how we serve matters just as much as what we deliver.

The Dispatch Manager overseesandoptimizesthe

Company’s delivery andlogisticsoperations, ensuring service excellence, compliance, and cost efficiency. This roleis responsible for developing dispatch strategies, managing driver performance, and driving process improvements that align with company objectives.

• Lead and manage all dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency, on‑time delivery, and service standards.
• Exercise discretion and independent judgment in planning driver assignments, resolving service issues, and prioritizing delivery routes tooptimizeproductivity and cost.
• Oversee DOT compliance programs, ensuring all fleet and driver operations adhere to federal and state regulations.
• Manage and evaluate driver performance, including training, scheduling, and corrective action as necessary tomaintainoperational excellence.
• Resolve escalated customer or vendor issues, balancing customer satisfaction with operational priorities and company policy.
• Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to overall business planning.
• Follow all company safety policies and procedures, including proper use of required personal protective equipment (PPE).
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or arelated field; or equivalent combination of education and relevant experience.
• 3years of experience in logistics, transportation management, or
• Dispatch operations, with at least 2 years in a supervisory or leadership role.
• Excellent organizational, communication, and problem-solving skills.
• Strong leadership and organizational skills with proven experience managing logisticsor fleet operations.
• Ability to make independent, strategic decisions under time constraints.
• Understanding ofDOT regulations, compliance, and routing systems.
• Analytical mindset with the ability to interpret and act on performance data.
• Ability to lift up to 50 lbs occasionally
• Excellent communication and conflict resolution skills.
  Skilledin communicating effectively verbally and in writing.
• Ability toestablishand maintain effective working relationships.
• Knowledge of andthe ability toutilizebasic technology and online tools.
• Proficient with Microsoft Office products, including Word, Excel,PowerPoint and Outlook.

Competitive Compensation – Base salary + bonus
Collaborative Family Culture – Team-first environment built on trust and respect
Career Growth Opportunities – We promote from within and support long‑term success
Comprehensive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
Teamwork – We support and encourage one another while working together to deliver a top‑notch customer experience.
Family Environment – We’re a nationwide company with a local, family-like feel at every branch.