Library Services Associate III, Access & Information Services; Updated

Library Services Associate III, Access & Information Services (Updated)

Location: Main Campus, Tucson, AZ USA.

Please Note:

The Duties & Responsibilities for this position have been updated on 11/20/2025.

The University Libraries' Access and Information Services department is seeking a Library Services Associate III (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The LSA assists customers with basic research needs, by providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

Other primary responsibilities for this position include collaborating with the Training Coordinator to support training goals by providing feedback on trainee progress and overseeing department-wide service desk schedule for Main Library and Weaver Science & Engineering Library. The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments.

Additionally, the LSA monitors email billing and reference queues, answers and triages questions, and supports equipment lending services lead, specifically for inventory, storage, and security control.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

• Fall/Spring: Sunday-Thursday: 3:15 p.m.
  
  - 12:15 a.m. (including closing the library)
• Summer: Sunday: 9:15 a.m.
  
  - 6:15 p.m.;
  Monday-Thursday: 10:15 a.m.
  
  - 7:15 p.m. (including closing the library)

CHARACTERISTIC DUTIES

• Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors, and other emerging technology. Directs the work of student employees who assist with this work and liaises with the department's resource sharing and technology leads.
• Supports efforts to create an environment conducive for study, meetings, and collaboration (e.g., academic and scholarly endeavors) by enforcing compliance with the Libraries' Code of Conduct policies and through application of other pertinent Libraries and University policies and procedures.
• Acts as a liaison with University Police Department (regarding reporting criminal activity or emergency situations), Campus and Library Facilities (regarding building problems), Library Systems (regarding library equipment problems), and as needed Risk Management (regarding reporting incidents) during evening and weekend hours.
• Keeps informed of departmental regulations, policies, and procedures.
• Supports building closing procedures for the Main Library and Weaver Science & Engineering Library.
• As needed, conducts building walks at Main Library and Weaver Science & Engineering Library to ensure compliance with appropriate user access, collect data on building occupancy, and document building maintenance issues.
• Responsible for accurately searching incoming Interlibrary Loan requests, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Utilizes Alma, Rapido, and ILLiad (interlibrary loan and document delivery management software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., First Search, Pro Quest, IEEE Xplore, Science Direct).
• Monitors email billing queue, answering and triaging questions.
• Supports equipment lending services lead, specifically for inventory, storage, and security control; initial response to routine problems; and damage assessment.
• Supports the ongoing collection, management, and analysis of departmental and library use and needs assessment data, including data required for decision-making in support of departmental and library projects, strategic planning, and continual service improvement.
• Facilitates meetings and makes presentations as needed.
• The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support related strategic efforts in the department and Libraries.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service skills, including the ability to collaborate with peers to meet customers' needs and ensure customer satisfaction.
• Evidence of the use of good judgment and solid analytical and problem-solving skills, including the ability to think holistically and respond to user needs by carefully analyzing…