Expeditor, Administrative​/Clerical

Expeditor Position – NOVA® Home Loans

Join NOVA® Home Loans as an Expeditor. This role provides administrative, clerical, and receptionist support to the branch office in Tucson, AZ. The position is fully on‑site; remote or hybrid schedules are not available.

PROVIDE our customers with the best combination of service, rates, and fees.
PROMOTE sustainable careers for our employees.
GIVE BACK to our community. These are the core values that guide NOVA® Home Loans.

• Answer incoming phone calls and transfer or assist clients promptly.
• Greet clients, vendors, visitors, and employees professionally upon arrival.
• Provide administrative support to multiple departments (filing, clerical tasks, special projects).
• Make client copies and process receipt of fees when required.
• Oversee all mail‑related functions (sorting, delivering packages, preparing outgoing mail, postage meter maintenance).
• Retrieve files/documents from onsite and offsite retention areas.
• Monitor office supply inventory and place orders as needed.
• Maintain copiers, faxes, and printers.
• Perform weekly kitchen wipe‑downs and monthly deep cleans.
• Prepare and send NOVA® employee birthday cards and email announcements.
• Complete Marketing Match assignments and fax documents via web fax.
• Receive client documents, make copies, complete intake forms, and notify Loan Officers of drop‑offs.
• Process client payments, complete receipt of fee forms, and forward to the Loan Servicing department.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Minimum 1 year of work experience in an office environment with high call volume.
• Experience using a multi‑line phone system in a fast‑paced corporate office is preferred.
• Bilingual in Spanish is a plus.
• Excellent customer service skills.
• Knowledge of standard office policies and procedures.
• Ability to work both within a team environment and independently to prioritize tasks.
• Proficient with Microsoft Word, Excel, and Outlook.
• Effective oral and written communication skills.
• Excellent attention to detail.

NOVA® Home Loans offers its full‑time employees the following benefits: employee discount, paid time off, health/dental/vision/life/disability insurance, 401(k) with employer match, Health Savings Account with employer contribution, and an Employee Assistance Program.

Entry level

Full‑time

Management and Manufacturing

NOVA® is an equal opportunity employer, substance‑free workplace, and complies with applicable federal, state, and local laws. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification. Those requiring accommodation should contact the Human Resources department at NOVA® Home Loans.