Court Case Management Generalist - Green Valley Justice Court

Job Type: Classified

Job Classification: 5871 - Court Case Management Generalist

Salary Grade: 3

Pay Range:

Hiring Range: $18.79 - $22.09 Per Hour

Pay Range: $18.79 - $25.38 Per Hour

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Department - Green Valley Justice Court

Our courthouse is seeking a Court Case Management Generalist who is detail-oriented, highly organized, and eager to contribute to the judicial system. This role requires flexibility, as responsibilities may eventually extend to both civil and criminal case management. Spanish fluency is highly preferred, as many individuals who visit the courthouse are Spanish speakers.

The ideal candidate must be an efficient note-taker, possess strong organizational and multitasking skills, and have a genuine interest in the civil and criminal justice system. Proficiency in multiple computer programs is essential, as is the ability to work collaboratively as part of a team. This position involves significant phone communication and in-person interaction with the public, requiring excellent customer service and interpersonal skills.

Daily tasks will vary but may include processing new civil cases, civil traffic and criminal filings, set hearings, payments and other civil/criminal matters. This role offers a dynamic and fast-paced work environment where attention to detail and efficiency are key.

• Perform customer service functions primarily by telephone and occasionally in person; provide information and/or assistance regarding court hearings, court procedures, fees, case status/disposition, lift defaults on driver’s licenses; distribute forms; respond to and research routine questions or complaints;
• Review court or case files for accuracy and completeness to determine next appropriate action;
• Receive and processes payments; update databases to reflect payment; issue receipts; balance payment receipts; and prepare daily cash out;
• Establish payment arrangements according to PCCJC policy and procedure;
• Provide customers with available options and/or resources according to court policies and procedures based on case type;
• Perform a quality check on each case for each call received correcting any issues;
• Guide customers to the court’s website to use available online resources;
• Create calendar events in the court’s case management system.
• Provide in-person coverage at the court’s information window;
• Process the court’s returned mail;
• Ensure the court’s electronic record is accurate using available reports;
• Respond to all customer service emails received by the court;
• Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
• Complete side duties, special assignments, and projects as assigned.

• High school diploma or equivalent AND two years of customer service and/or office experience; OR any combination of education and/or experience as approved by Human Resources.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

• Experience using a case management system in an office setting.
• Experience with/knowledge of laws, policies, and procedures related to maintaining confidentiality in a legal or government setting.
• Experience providing customer service in an office environment.
• Experience…