Program Services Evaluator

Position: Program Services Evaluator 2
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.
Program Services Evaluator 2

Job Location : OFFICE OF SUPPORT SERVICES
5874 W Ina Road Tucson, AZ 85743 Posting Details:
Salary: $18.1742 HRLY/$37,802.34 Salary
Grade: 15
Closing Date:
October 24, 2026

Job Summary:

Under the general supervision of the Service Referral Supervisor, the Program Service Evaluator 2 reviews and processes service approvals for children and adults submitted by DCS field staff for programs and services such as Arizona Families First (AFF), Clinically Supervised Parenting Time (CSPT), parenting time, Family Connections (FC), Nurturing Parenting Program (NPP), Substance Exposed Newborn Safe Environment (SENSE), psychological and counseling services, Kinship Support Services (KSS), Foster Adoption Support (FAS), and group home courtesy supervision requests.

This position collaborates with service providers, the Payment Processing Unit, field staff, and community partners to ensure accurate matching, documentation, and timely closure of service approvals in Guardian, and verifies the completeness and accuracy of all related records.

Job Duties:

• Reviews and processes service approval requests for children/adults involved with DCS for the following services: AFF, CSPT, parenting time, FC, NPP, SENSE, psychological or counseling requests, KSS, FAS, and group home courtesy supervision requests. Ensures service approvals are assigned utilizing the service referral guides. Processes extensions to prevent lapses in services for families and review to ensure families are assigned to the same agency for continuity of care.
• Provides assistance either in person (travels when needed), by phone or email, to field staff, supervisors or service providers to ensure service approvals are accurately completed and routed to the appropriate service provider and county of need. Provides guidance, training, and problem solving support to field staff, supervisors, and service providers.
• Monitors and maintains the Referral Unit Mailbox to ensure email questions/issues for service approvals are placed in the corresponding folders for review and follow-up.
• Maintains, enters, updates and tracks assignments and service approvals, to ensure timely processing and follow up and gathering of data as requested by the supervisor, section program project specialist, and/or program administrator. Ensures the multiple logs and provider availability for all services processed by the referral unit are updated.
• Assists the payment processing unit with adding or correcting service approvals to resolve billing/payment issues.
• Initiates weekly email communications with service providers to obtain service availability, requests additional openings when waitlists are present, and conducts follow-up communication when availability responses are not received.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Federal and state laws, and statutes governing contractual agreements
• Federal and state funding rules and regulations
• Community resources available to meet needs of program clientele
• Contemporary service programs and delivery systems in public agencies
• Microsoft Office (Word, Excel, PowerPoint) - Guardian
• Business processes as it relates to Services and Payments

Skills in:

• Eliciting and gathering information
• Conflict resolution techniques
• De-escalating situations
• Managing own time and arranging work
• Verbal and written communication
• Establishing and maintaining interpersonal relationships
• Performing general clerical functions such as, reception, filing, mailing, data entry
• Providing excellent customer service

Ability to:

• Work independently and collectively with colleagues and team members
• Learn, interpret, and apply policies and procedures established for the work system
• Contribute to discussions and offer ideas and solutions
• Multi-task
• Prioritize and organize work
• Be detail oriented
• Sit for long periods of time
• Maintain professional boundaries
• Maintain a tracking system to ensure follow up and timely resolution of tasks
• Coordinate and organize work projects
• Accept responsibility for work product and outcomes

Selective Preference(s):

N/A

Pre-Employment Requirements:

Must have a high school diploma or…