Registration and Records Professional II

Posting Number req
27441

Department Office of the Registrar

Department Website Link (Use the "Apply for this Job" box below)./

Location Tucson Campus

Address Tucson, AZ USA

Position Highlights As a member of the Office of the Registrar's Room & Course Scheduling (RCS) team, the Academic Records Coordinator plays a key role in the creation, maintenance, and integrity of the University's Schedule of Classes (SOC). This position coordinates scheduling-related processes, including compliance monitoring, priority classroom scheduling, student employee supervision, and customer service support for academic departments, faculty, staff, and students.

The Academic Records Coordinator serves as a subject matter expert in class and event scheduling, supporting the planning, coordination, and oversight of scheduling activities across multiple systems. Room & Course Scheduling is responsible for developing the Schedule of Classes and managing the assignment of centrally controlled classroom space for credit-bearing courses and university events. The department provides comprehensive scheduling services to faculty, staff, students, and external partners across the University of Arizona.

The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions; the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Coordinate the review and resolution of Schedule of Classes compliance reports, including interpreting policies, analyzing data, and collaborating with department schedulers, academic leadership, and deans' offices.
• Lead the recruitment, hiring, training, scheduling, development, evaluation, and corrective action processes for student employees.
• Conduct bi-weekly quality assurance audits of Schedule of Classes updates completed by student staff.
• Oversee front desk and phone operations for the Office of the Registrar's Modern Languages Building service location during business hours.
• Ensure consistent delivery of high-quality customer service and timely issue resolution.
• Partner with the Associate Registrar and Manager to plan, coordinate, and support Schedule of Classes and event scheduling activities utilizing systems such as Ad Astra and People Soft/UAccess Student.
• Provide guidance and support to academic and administrative departments regarding class scheduling, event scheduling, and classroom assignments.
• Serve as a resource for scheduling policies, procedures, and system functionality.
• Create, maintain, and distribute reports that reconcile scheduling data between UAccess Student and Ad Astra.
• Maintain term scheduling files and perform associated data validation and cleanup activities.
• Develop, update, and maintain technical and procedural documentation for internal and external stakeholders.
• Assist in identifying, troubleshooting, and resolving Schedule of Classes issues.
• Perform other duties and special projects as assigned.

Knowledge,

Skills and Abilities

• Knowledge of higher education course scheduling practices and classroom management processes.
• Demonstrated commitment to providing exceptional customer service.
• Strong written and verbal communication skills, including excellent grammar and business writing proficiency.
• Ability to build effective working relationships and collaborate across teams.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to adapt to changing priorities, processes, and technology.
• Proficiency with…