Lead Case Processing Specialist; Tucson, AZ

AGS is looking for a Lead Case Processing Specialist to work in Tucson, AZ. The Lead Case Processing Specialist is the first-line supervisor for assigned Case Processing Specialists and is responsible for directing daily work, delegating assignments, monitoring completion, and reviewing work products for accuracy, completeness, timeliness, and compliance with local policies, contract requirements, and applicable government standards.

• Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
• Receive, organize, delegate, and prioritize taskings based on case urgency, court dates, scheduled interviews, admissions, releases, transfers, removals, staffing, and direction from the Case Management Coordinator or authorized ICE personnel.
• Establish clear expectations and completion times; monitor open assignments, backlogs, aging work, and deadlines through completion.
• Reassign work and coordinate coverage when workload, staffing, or operational conditions change; personally assist with priority work when necessary to maintain continuity.
• Monitor employee productivity, reliability, professional conduct, adherence to procedures, and work quality; provide coaching and promptly report significant or recurring concerns to the Case Management Coordinator.
• Assist with onboarding, job instruction, cross-training, refresher training, and identification of employee development needs.

• Conduct routine quality-assurance inspections, file audits, spot checks, and work-product reviews to verify accuracy, completeness, timeliness, proper signatures, required supporting documentation, and compliance with local procedures and applicable standards.
• Review completed case files, A-files, electronic records, applications, notices, tracking logs, and data entries before routing or closure, as required by local workflow.
• Identify missing, inconsistent, inaccurate, overdue, or improperly routed information; return work for correction, explain the deficiency, set a correction deadline, and verify completion.
• Ensure authorized ICE systems and paper or electronic records reflect current and accurate case status, docket information, required actions, and document disposition.
• Maintain quality-review logs or reports, identify recurring trends, recommend corrective action or training, and elevate unresolved or high-risk deficiencies to the Case Management Coordinator.

• Review flight manifests, ICE Air information, travel records, detention-center release forms, removal packets, and related documents for accuracy, completeness, consistency, and readiness before scheduled movement.
• Confirm that scheduled detainees are correctly identified and that required legal paperwork, A-file documentation, property records, valuables, inventories, receipts, medications, and other release or removal requirements are coordinated and ready.
• Verify required departure documentation, including signed Form I-205 Warrant of Removal/Deportation departure verification when applicable, is complete and properly filed.
• Coordinate with transportation, property, medical, security, intake/release, detention operations, and ICE personnel to resolve discrepancies that could delay or compromise a transfer, release, or removal.

• Lead or support detainee intake, admission, transfer, release, removal, and other outtake operations when assigned.
• Organize staff assignments and workflow for high-volume arrivals or departures; confirm required records, identity information, documents, and system actions are completed accurately and timely.
• Coord…